Making Hard Choices and Staying True to Our Mission

Arise Blog

Whether it’s electric power, natural gas, solar, wind power, or water supply, there are more than 54,000 utility companies in the U.S. alone (IBIS World). Each of these brands face unique waves of customer service challenges, particularly during peak usage periods and extreme weather events. Effectively managing these issues is crucial for maintaining customer satisfaction and market share.Lots of individuals are looking to earn loyalty points and every brand wants to grow platinum members. To do so, brands in the Travel & Hospitality industry will have to overcome these waves of CX challenges, particularly during the summer and holiday travel seasons.

It’s summertime and the one thing on everyone’s mind is vacation. Nearly 165M Americans are setting aside an average of $5,300 for their dream trip (IPX1031), and with that spend they demand the best experiences long before they make it to their destination of choice. Lots of individuals are looking to earn loyalty points and every brand wants to grow platinum members. To do so, brands in the Travel & Hospitality industry will have to overcome these waves of CX challenges, particularly during the summer and holiday travel seasons.

Based on 2023 outcomes, it is estimated that the retail and eCommerce industry will see record-breaking holiday sales of $988.5B - $998.2B in 2024 (NRF). To get a meaningful piece of that pie, leaders will have to overcome three major hurdles: (1) hiring and training enough seasonal agents, (2) ensuring proper staffing levels, and (3) implementing adaptive workforce optimization (WFO). These tasks are critical to maintaining customer satisfaction and operational efficiency during peak periods.

In this final installment of our LaaS series, we explore innovative strategies that empower Learning & Development (L&D) professionals to meet the needs of today's workforce.

Uncover the needs of modern learners in the workforce. Discover how flexible and interactive learning environments can drive organizational growth.

In an era where knowledge is a pivotal driver of innovation and competitive advantage, the significance of Learning & Development (L&D) cannot be overstated. High-performing learning organizations are not only 92% more likely to innovate but also exhibit remarkable advantages in market leadership and readiness for future demands. They are more likely to be market leaders (46%), respond adeptly to customer needs, and achieve higher productivity levels (37%). Understanding and addressing the critical challenges in L&D is crucial for crafting educational experiences that resonate with today's learners and drive tangible organizational growth.

Join us on a journey towards a greener tomorrow! Discover how the Arise Platform is not only revolutionizing customer service but also leading the charge in environmental sustainability. From reducing vehicle miles traveled to saving millions of gallons of gasoline annually, our platform is making a monumental impact on our planet. Learn more about our commitment to a sustainable future and how you can be a part of the green revolution with Arise.

In a landscape where only 4% of US residents see improvements in consumer experiences, the quality of customer experience (CX) is crucial. With 57% noting worsened experiences, particularly due to frustrations like long wait times, businesses face challenges. CX leaders seek strategies to exceed evolving expectations. This blog will explore CX challenges and proactive strategies for implementation, starting with the importance of CX to consumers.

Looking to stay ahead in the dynamic world of customer experience (CX) and contact center management? Attending industry conferences and events is an excellent way to gain insights, network with professionals, and discover the latest trends and innovations. Here's a curated list of some of the best conferences and events in 2024 that you won't want to miss:

As we traverse the early months of 2024, the continuation of layoffs across various verticals remains a stark reality for the global workforce.

In the lightning-paced realm of customer experience (CX) and game development, there are a few epic events that truly shine in our best CX gaming events to hit in the 2024 lineup. These aren’t just gatherings; they’re an epicenter of groundbreaking innovation, mind-blowing learning, and endless networking opportunities for pros itching to smash the limits of game dev and customer engagement.

The holiday season brings joy and cheer, but for companies, it also brings an increased risk of fraud and security breaches. With the surge in customer inquiries and transactions, workers providing customer support become prime targets for malicious actors seeking to exploit vulnerabilities. However, amidst these challenges, remote work has emerged as a surprisingly effective solution for bolstering security measures. In this blog post, we'll delve into the intricacies of customer support fraud during the 2023 holiday season and explore how remote workers contribute to enhanced security protocols.

The realm of workforce management (WFM) is witnessing a seismic shift. In an era where customer demands are ever-changing and market dynamics are unpredictable, the need for agile, efficient, and responsive workforce management strategies has never been more critical. This blog delves into the evolution of WFM, exploring how innovative solutions like Arise's Workforce Management-as-a-Service are transforming the landscape.

This blog post delves deep into why outsourcing gaming support can be a monumental shift for your game studio. From player support to localization services, read on to know how outsourcing can make your gaming world better.

Jamaica isn't just about reggae and beaches; it's quickly becoming a hub for nearshore contact center outsourcing. So what makes this Caribbean island such a compelling choice?

Outsourcing customer service has been a hot topic in boardrooms across the world, and nearshore locations like Jamaica are often on the shortlist. But what are the pros and cons of making this strategic move? Let's dig in.​

Welcome to the first installment in our exciting new blog series all about nearshore outsourcing!

As we peer into the future of nearshore outsourcing, it's clear that Jamaica is a rising star in the industry. But what's next, and how is Arise leading the charge?

Customers do not think (or behave) like they used to. Major shifts in consumer psychology were already happening, but in many ways these were accelerated through the pandemic.

The companies we do business with say a great deal about us. Ultimately, we all want to develop relationships with companies in the same way we do with other people. We gravitate towards those we can trust, and who act in a manner consistent with our own values.

For a CX executive, it’s your #1 problem: a consumer contacts your contact center with a question about a product or service, wants to compare travel itineraries, or needs assistance with a bank transaction

For any CX executive in today’s workplace, meeting the talent quota is only the first step in delivering a high level of customer satisfaction.

Workforce management leaders are facing the stark reality that continuing with the traditional BPO solution they’ve employed for the past 40 years for capacity planning is no longer working.

While the gig economy raised its profile since the onset of the pandemic, businesses are still learning how to leverage the gig workforce to improve customer care.

Arise Virtual Solutions Inc. is committed to doing business the right way to maintain and enhance our reputation in the marketplace by demonstrating integrity in all aspects of conducting business.

Being there for our customers seems especially important this season.

Rapid Spread, Major Impact The rapid spread of the coronavirus that causes COVID-19 has sparked worldwide alarm.

On December 31, 2019 China alerted the World Health Organization (WHO) to several cases of “unusual pneumonia” in Wuhan. In just 9 weeks’ time, more than 95,000 coronavirus cases have been reported and the fears surrounding a pandemic have had massive impact.