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Tag: customer care

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Navigating the Waves of Customer Care Challenges in Healthcare

July 25, 2024 No Comments

With the global healthcare market expected to reach $932.74 billion in 2026 (Research and Markets), healthcare enterprises are looking to grow their market share with significant focus on customer care. To do so, healthcare enterprises will have to overcome four waves of challenges.Lots of individuals are looking to earn loyalty points and every brand wants to grow platinum members. To do so, brands in the Travel & Hospitality industry will have to overcome these waves of CX challenges, particularly during the summer and holiday travel seasons.

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Navigating the Waves of CX Challenges in the Banking, Financial Services, and Insurance Industry

July 25, 2024 No Comments

The BFSI sector is a cornerstone of the global economy and one of the most complex industries. This complexity brings waves of CX challenges in managing customer relationships, selling intricate products, adhering to strict security protocols, navigating regulatory frameworks, and preventing agent burnout. Addressing these issues is crucial for standing out in a competitive market and building customer loyalty.

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Navigating the Waves of Customer Service Challenges in the Energy and Utilities Industry

July 25, 2024 No Comments

Whether it’s electric power, natural gas, solar, wind power, or water supply, there are more than 54,000 utility companies in the U.S. alone (IBIS World). Each of these brands face unique waves of customer service challenges, particularly during peak usage periods and extreme weather events. Effectively managing these issues is crucial for maintaining customer satisfaction and market share.Lots of individuals are looking to earn loyalty points and every brand wants to grow platinum members. To do so, brands in the Travel & Hospitality industry will have to overcome these waves of CX challenges, particularly during the summer and holiday travel seasons.

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Navigating the Waves of Challenges in the Retail/eCommerce Industry

July 16, 2024 No Comments

Based on 2023 outcomes, it is estimated that the retail and eCommerce industry will see record-breaking holiday sales of $988.5B – $998.2B in 2024 (NRF). To get a meaningful piece of that pie, leaders will have to overcome three major hurdles: (1) hiring and training enough seasonal agents, (2) ensuring proper staffing levels, and (3) implementing adaptive workforce optimization (WFO). These tasks are critical to maintaining customer satisfaction and operational efficiency during peak periods.

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Fighting Fraud During Holiday Peak: Empowering Brands with Arise Digital Shield

February 21, 2024 No Comments

The holiday season brings joy and cheer, but for companies, it also brings an increased risk of fraud and security breaches. With the surge in customer inquiries and transactions, workers providing customer support become prime targets for malicious actors seeking to exploit vulnerabilities. However, amidst these challenges, remote work has emerged as a surprisingly effective solution for bolstering security measures. In this blog post, we’ll delve into the intricacies of customer support fraud during the 2023 holiday season and explore how remote workers contribute to enhanced security protocols.

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