How Gig-CX is changing the way your Brand things about quality
For a CX executive, it’s your #1 problem: a consumer contacts your contact center
with a question about a product or service, wants to compare travel itineraries, or needs assistance with a bank transaction
While the gig economy raised its profile since the onset of the pandemic, businesses are still learning how to leverage the gig workforce to improve customer care.
Updating your covid-19 business continuity plans? Consider this simple solution.
On December 31, 2019 China alerted the World Health Organization (WHO) to several cases of “unusual pneumonia” in Wuhan. In just 9 weeks’ time, more than 95,000 coronavirus cases have been reported and the fears surrounding a pandemic have had massive impact.
