Flexible retail solutions: Turn Arise's on-demand availability into a profit machine
Retailers know their customers love to shop until they drop. But dropping shouldn’t mean dropped calls or missed chats. Customer care defines CX for retail, and the Arise platform offers care capability with peak flexibility. Whether you need Omnichannel / multi-mode support, industry-leading flexibility during the seasonal peaks, advanced se...
Case Study: Arise provides enhanced flexibility drives improved customer satisfaction telemedicine
Enhanced flexibility drives improved customer satisfaction The client needed agents that were able to handle a potentially sensitive customer with a high level of compassion while remaining in compliance with all HIPPA standards and controls. Learn how the Arise® Platform was able to provide continuous improvement in the areas of customer...
Case Study: Arise delivered radical flexibility for intraday call volume while ranking Top 2 vendor for telecommunications company
Supporting complex calls for global telecommunications while delivering intraday flex and meeting or exceeding metrics The client needed a solution that could provide intraday flex, while supporting complex calls with qualified agents. Learn how the Arise Platform was able to support the client's intraday book-end volumes demand whi...