Case Study: Arise Provides Enhanced Flexibility and Drives Improved Customer Satisfaction Telemedicine
Enhanced Flexibility Drives Improved Customer Satisfaction The client needed agents that were able to handle a potentially sensitive customer with a high level of compassion while remaining in compliance with all HIPPA standards and controls. Learn how the Arise Platform was able to provide continuous improvement in the areas of customer sati...
Case Study: Arise Delivered Radical Flexibility for Intraday Call Volume While Ranking Top 2 Vendor for Telecommunications Company
Supporting Complex Calls for Global Telecommunications While Delivering Intraday Flex and Meeting or Exceeding Metrics The client needed a solution that could provide intraday flex, while supporting complex calls with qualified agents. Learn how the Arise Platform was able support the client's intraday book-end volumes demand, while...
Remote Control: Best Practices in Implementing a Work-at-Home Contact Center Solution
In the midst of a national or global epidemic, how can your customer experience, and as an extension, your brand, survive? With flexible teleworking policies already in place, many employees can be moved to home-based arrangements with reasonable ease. For brick and mortar contact centers, however, remote work can be a significantly more comp...