Northridge Group 2016 State of Customer Experience
Read about the 2016 State of Customer Experience from the Northridge Group, thought leader and consulting partner of Arise.
Flexible Retail Solutions: The Perfect Fit For Your Brand
Retailers know their customers love to shop until they drop. But dropping shouldn’t mean dropped calls or missed chats. Customer care defines CX for retail, and the Arise platform offers care capability with peak flexibility. Whether you need Omnichannel/multi-mode support, industry-leading flexibility during the seasonal peaks, advanced secu...
[Arise Webinar] "Frictionless: 5 Ways to Inspire, Serve, and Retain Your Customers in 2017"
Customers don’t want to just buy – they want a frictionless experience across their purchase journey. While retailers and brands understand the connected commerce imperative, complex journeys and device proliferation expose gaps in process and technology. In this webinar, veteran retail analyst Sahir Anand goes deep into EKN&rs...