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Featured Resources

Guides

Northridge Group 2016 State of Customer Experience

Read about the 2016 State of Customer Experience from the Northridge Group, thought leader and consulting partner of Arise.

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White Papers

Flexible Retail Solutions: The Perfect Fit For Your Brand

Retailers know their customers love to shop until they drop. But dropping shouldn’t mean dropped calls or missed chats. Customer care defines CX for retail, and the Arise platform offers care capability with peak flexibility. Whether you need Omnichannel/multi-mode support, industry-leading flexibility during the seasonal peaks, advanced secu...

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Video

[Arise Webinar] "Frictionless: 5 Ways to Inspire, Serve, and Retain Your Customers in 2017"

Customers don’t want to just buy – they want a frictionless experience across their purchase journey. While retailers and brands understand the connected commerce imperative, complex journeys and device proliferation expose gaps in process and technology.   In this webinar, veteran retail analyst Sahir Anand goes deep into EKN&rs...

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Featured Blogs

4 CX Protocols to Increase Sales on Cyber Monday

11.05.18 | Blog

4 CX Protocols to Increase Sales on Cyber Monday

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Decrease Phone Hold Times and Abandon Rate

10.18.18 | Blog

How to Decrease Phone-Hold Time and Abandon-Rates During Peak Season

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How Top Retailers Increase Quality and Flexibility of CX without Sacrificing Cost or Security

10.03.18 | Blog

How Top Retailers Increase Quality and Flexibility of CX without Sacrificing Cost or Security

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photo of retail packages

08.07.18 | Blog

What Do Retail Customers Want From Brands?

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05.07.18 | Blog

In an AI World, Live Agents Remain the Key to Exceptional CX

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05.07.18 | Blog

In an AI World, Live Agents Remain the Key to Successful CX

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Featured White Papers

White Papers

Energy and Utilities Solutions Whitepaper

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White Papers

Discover Arise's Onshore Customer Service Platform

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White Papers

Arise Industry Leading Flexibility One Pager

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White Papers

Meeting Corporate Sustainability Goals with the Arise Platform

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White Papers

Flexible Retail Solutions: The Perfect Fit For Your Brand

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White Papers

Arise Healthcare Payer Solutions

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White Papers

Arise Travel and Hospitality Solutions

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White Papers

Arise Energy and Utility Solutions

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White Papers

Arise Platform and Data Security

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White Papers

Arise Platform Language Capabilities: We're Speaking Your Language

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White Papers

Arise's Military Partnerships & Commitment to Armed Forces

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White Papers

Retail Slack is Gone: The Customer Service Capacity Shortage

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White Papers

Arise Retail Series: In Customer Care, Flexibility Beats Forecasting

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White Papers

Improve the Mobile Customer Shopping Experience with Arise

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White Papers

Arise Data Security and Fraud Protection Case Study

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White Papers

Arise Chat Service One Pager

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White Papers

Arise Flexibility for Uncommon Customer Demand

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White Papers

Arise Flex for Healthcare

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White Papers

Arise Healthcare Total Cost of Ownership

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White Papers

Arise Lower Total Cost of Ownership One Pager

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White Papers

Arise Quality Customer Experience One Pager

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Featured Videos

Video

Arise Corporate Video

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Video

[Arise Webinar] "Frictionless: 5 Ways to Inspire, Serve, and Retain Your Customers in 2017"

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Video

Imagine Arise

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Featured Miscellaneous

Guides

Northridge Group 2016 State of Customer Experience

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