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Featured Resources

White Papers

Flexible Retail Solutions: The Perfect Fit For Your Brand

Retailers know their customers love to shop until they drop. But dropping shouldn’t mean dropped calls or missed chats. Customer care defines CX for retail, and the Arise platform offers care capability with peak flexibility. Whether you need Omnichannel/multi-mode support, industry-leading flexibility during the seasonal peaks, advanced secu...

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Webinars

[Arise Webinar] "Frictionless: 5 Ways to Inspire, Serve, and Retain Your Customers in 2017"

Customers don’t want to just buy – they want a frictionless experience across their purchase journey. While retailers and brands understand the connected commerce imperative, complex journeys and device proliferation expose gaps in process and technology.   In this webinar, veteran retail analyst Sahir Anand goes deep into EKN&rs...

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Videos

Arise Corporate Video

The vision of Arise is to disrupt the customer care industry by allowing our clients access to unmatched results, and creating a positive, and enriching environment for our team members, and the call center companies using the platform.  At Arise we do things differently, we do not think location trumps ambition; we do not...

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Featured Blogs

Arise Customer Service Frustration Series: Phone Hold Times

02.20.19 | Blog

Arise Customer Service Frustration Series: Phone Hold Times

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Customer Experience Benchmarks for the Utilities Industry

01.30.19 | Blog

Customer Experience Benchmarks for the Utilities Industry

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Top 5 Benefits of Onshoring Your CX

01.23.19 | Blog

Top 5 Benefits of Onshoring Your CX

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The KPIs Fortune 500 Organizations Use To Audit Their Customer Experience Performance

01.04.19 | Blog

The KPIs Fortune 500 Organizations Use To Audit Their Customer Experience Performance

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5 Winning Strategies Top Travel Brands Use to Avoid Customer Service Bottlenecks

11.27.18 | Blog

5 Winning Strategies Top Travel Brands Use to Avoid Customer Service Bottlenecks

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4 CX Protocols to Increase Sales on Cyber Monday

11.05.18 | Blog

4 CX Protocols to Increase Sales on Cyber Monday

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Decrease Phone Hold Times and Abandon Rate

10.18.18 | Blog

How to Decrease Phone-Hold Time and Abandon-Rates During Peak Season

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How Top Retailers Increase Quality and Flexibility of CX without Sacrificing Cost or Security

10.03.18 | Blog

How Top Retailers Increase Quality and Flexibility of CX without Sacrificing Cost or Security

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photo of retail packages

08.07.18 | Blog

What Do Retail Customers Want From Brands?

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05.07.18 | Blog

In an AI World, Live Agents Remain the Key to Exceptional CX

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Featured White Papers

Adult Learning – It’s Time for Your Contact Center to Grow Up

White Papers

Adult Learning – It’s Time for Your Contact Center to Grow Up

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BRICK AND CLICK AND BPO: Supporting the Digital Transformation of the Retail Customer Experience

White Papers

BRICK AND CLICK AND BPO: Supporting the Digital Transformation of the Retail Customer Experience

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Retail Automotive Support: Can Traditional Approaches Adapt?

White Papers

Retail Automotive Support: Can Traditional Approaches Adapt?

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Arise for Private Equity and Venture Capital Owned Companies

White Papers

Arise for Private Equity and Venture Capital Owned Companies

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2020 CX Predictions: The Future of Customer Care

White Papers

2020 CX Predictions: The Future of Customer Care

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Arise Energy and Utility Solutions

White Papers

Arise Energy and Utility Solutions

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Retail Support Flexibility

White Papers

Retail Support Flexibility

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Arise Quality Portfolio

White Papers

Arise Quality Portfolio

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White Papers

Discover Arise's Onshore Customer Service Platform

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White Papers

Arise Industry Leading Flexibility One Pager

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White Papers

Meeting Corporate Sustainability Goals with the Arise Platform

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White Papers

Flexible Retail Solutions: The Perfect Fit For Your Brand

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White Papers

Arise Healthcare Payer Solutions

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White Papers

Arise Travel and Hospitality Solutions

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White Papers

Arise Platform and Data Security

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White Papers

Arise Platform Language Capabilities: We're Speaking Your Language

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White Papers

Arise's Military Partnerships & Commitment to Armed Forces

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White Papers

Retail Slack is Gone: The Customer Service Capacity Shortage

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White Papers

Arise Retail Series: In Customer Care, Flexibility Beats Forecasting

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White Papers

Improve the Mobile Customer Shopping Experience with Arise

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White Papers

Arise Chat Service One Pager

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White Papers

Arise Flexibility for Uncommon Customer Demand

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White Papers

Arise Flex for Healthcare

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White Papers

Arise Healthcare Total Cost of Ownership

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White Papers

Arise Lower Total Cost of Ownership One Pager

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White Papers

Arise Quality Customer Experience One Pager

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Featured Videos

Arise Virtual Learning Solutions

Video

Arise Virtual Learning Solutions

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Exceed Your Customers Expectations

Video

Exceed Your Customers Expectations

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Omnichannel Customer Support

Video

Omnichannel Customer Support

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Flexibility to Always be Ready with the Arise Platform

Video

Flexibility to Always be Ready with the Arise Platform

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Flexible Multichannel Support

Video

Flexible Multichannel Support

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Challenge of Call Center Predictability

Video

Challenge of Call Center Predictability

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5 Winning Strategies Top Travel Brands Use to Avoid Customer Service Bottlenecks

Video

5 Winning Strategies Top Travel Brands Use to Avoid Customer Service Bottlenecks

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Meet the Virtual Service Providers that Want to Service Your Brand

Video

Meet the Virtual Service Providers that Want to Service Your Brand

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Arise Service Partner Spotlight: Superior Service Driven By Brand Affinity

Video

Arise Service Partner Spotlight: Superior Service Driven By Brand Affinity

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Arise Service Partner Spotlight: Quality Customer Support for Major Brands

Video

Arise Service Partner Spotlight: Quality Customer Support for Major Brands

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The Top 5 Benefits of Onshoring Your CX

Video

The Top 5 Benefits of Onshoring Your CX

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The KPIs Fortune 500 Organizations Use to Audit Their Customer Experience Performance

Video

The KPIs Fortune 500 Organizations Use to Audit Their Customer Experience Performance

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Video

Arise Corporate Video

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Video

Imagine Arise

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Featured Miscellaneous

Business Continuity During Hurricane Harvey

Case Studies

Business Continuity During Hurricane Harvey

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Luxury Coffee & Espresso Machine Manufacturer

Case Studies

Luxury Coffee & Espresso Machine Manufacturer

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Multinational eCommerce Company

Case Studies

Multinational eCommerce Company

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5 Winning Strategies Top Travel Brands Use to Avoid Customer Service Bottlenecks Infographic

Infographics

5 Winning Strategies Top Travel Brands Use to Avoid Customer Service Bottlenecks Infographic

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The Top 5 Benefits of Onshoring Your CX Infographic

Infographics

The Top 5 Benefits of Onshoring Your CX Infographic

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The KPIs Fortune 500 Organizations Use to Audit Their Customer Experience Performance

Infographics

The KPIs Fortune 500 Organizations Use to Audit Their Customer Experience Performance

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Webinars

[Arise Webinar] "Frictionless: 5 Ways to Inspire, Serve, and Retain Your Customers in 2017"

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Case Studies

Arise Data Security and Fraud Protection Case Study

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