Case Study: Arise Provides Enhanced Flexibility and Drives Improved Customer Satisfaction Telemedicine
Enhanced Flexibility Drives Improved Customer Satisfaction The client needed agents that were able to handle a potentially sensitive customer with a high level of compassion while remaining in compliance with all HIPPA standards and controls. Learn how the Arise Platform was able to provide continuous improvement in the areas of customer sati...
Case Study: Arise Delivered Radical Flexibility for Intraday Call Volume While Ranking Top 2 Vendor for Telecommunications Company
Supporting Complex Calls for Global Telecommunications While Delivering Intraday Flex and Meeting or Exceeding Metrics The client needed a solution that could provide intraday flex, while supporting complex calls with qualified agents. Learn how the Arise Platform was able support the client's intraday book-end volumes demand, while...
Case Study: Supporting Travel and Hospitality Seasonal Demand While Meeting Sales Conversions Goals
A Giant Travel and Hospitality Industry Client Required a Partner Who Was Able to Represent an Extension of Their Brand, They Chose Arise. Download the Case Study Now to read how the Arise Platform was able to flex with seasonal demand, cover for weather interruptions, and achieve direct sales conversions.