Case Study: Arise Provides Enhanced Flexibility and Drives Improved Customer Satisfaction Telemedicine
Enhanced Flexibility Drives Improved Customer Satisfaction The client needed agents that were able to handle a potentially sensitive customer with a high level of compassion while remaining in compliance with all HIPPA standards and controls. Learn how the Arise® Platform was able to provide continuous improvement in the areas of customer...
Case Study: Arise Delivered Radical Flexibility for Intraday Call Volume While Ranking Top 2 Vendor for Telecommunications Company
Supporting Complex Calls for Global Telecommunications While Delivering Intraday Flex and Meeting or Exceeding Metrics The client needed a solution that could provide intraday flex, while supporting complex calls with qualified agents. Learn how the Arise Platform was able support the client's intraday book-end volumes demand, while...
Remote Control: Best Practices in Implementing a Work-at-Home Contact Center Solution
In the midst of a national or global epidemic, how can your customer experience, and as an extension, your brand, survive? With flexible teleworking policies already in place, many employees can be moved to home-based arrangements with reasonable ease. For brick and mortar contact centers, however, remote work can be a significantly more comp...