Case Study: Consumer Packaged Goods - A great cup of excellence
ARISE. IT BOILS DOWN TO INNOVATIVE SOLUTIONS. When one of largest artisan coffee brand's current vendor partner could not meet contact service requirements, align program resources with intraday consumer needs, nor could they improve cross-sell and up-sell metrics - they chose the Arise Platform. Download this case study to learn how our...
White Paper: BRICK AND CLICK AND BPO: Supporting the Digital Transformation of the Retail Customer Experience
The impact of e-commerce, social media, alternative forms of payment and other digital waves of change have created opportunities for retailers to digitally transform their business process operations. The purpose of this paper is to explore the many challenges faced by the retail industry as it applies to digital strategies and their impac...
White Paper: Adult Learning – It’s Time for Your Contact Center to Grow Up
With customers expecting more, and the budgets for customer experience shrinking, smart brands need to be creative and strategic in their CX strategies. The ability to deploy effective, low-cost training to deliver CX excellence is becoming more critical than ever. The purpose of this white paper is to examine learning virtualization a...