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CFO Guide: Driving cost out of Customer Care with virtual-first CX

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View Interactive Whitepaper

The modern Chief Financial Officer (CFO) is becoming the key driver of operational efficiency for businesses worldwide.  Traditionally focused on financial planning and risk management, CFOs are now driving initiatives, like zero-based budgeting (ZBB), which take hard looks at everything from systems to logistics as a way to create a financially efficient business.  Each department is being asked to evaluate everything they do and find new ways to execute.  These initiatives are eliminating waste and driving transformation of strategies, systems, and processes.  When looking for process improvements and cost savings, there is tremendous opportunity for significant transformation in Customer Care. 

In this whitepaper you will explore four major ways to reduce costs and improve revenue with virtual-first care including:

  • Increase workforce productivity up to 34%.
  • Increase revenue and grow share of wallet by reaching 150% of sales goals.
  • Improve retention and create customers for life.
  • Reduce technology and facilities costs by 12%
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