The modern Chief Financial Officer (CFO) is becoming the key driver of operational efficiency for businesses worldwide. Traditionally focused on financial planning and risk management, CFOs are now driving initiatives, like zero-based budgeting (ZBB), which take hard looks at everything from systems to logistics as a way to create a financially efficient business. Each department is being asked to evaluate everything they do and find new ways to execute. These initiatives are eliminating waste and driving transformation of strategies, systems, and processes. When looking for process improvements and cost savings, there is tremendous opportunity for significant transformation in Customer Care.