Making Hard Choices and Staying True to Our Mission

Top CX and Contact Center Conferences to Attend in 2024

Looking to stay ahead in the dynamic world of customer experience (CX) and contact center management? Attending industry conferences and events is an excellent way to gain insights, network with professionals, and discover the latest trends and innovations. Here’s a curated list of some of the best conferences and events in 2024 that you won’t want to miss:

SSOW
March 25 – 28, 2024
Orlando, FL

The Shared Services and Outsourcing Week (SSOW) 2024 is set to be an unparalleled gathering of industry leaders, experts, and professionals dedicated to driving efficiency and innovation in shared services and outsourcing operations.

Attendees can look forward to a comprehensive agenda featuring keynote presentations, interactive workshops, panel discussions, and networking opportunities focused on the latest trends, best practices, and emerging technologies in shared services and outsourcing. Generative AI to workforce and talent, global business services, innovative strategies, and digital advancements, SSOW 2024 will cover the full spectrum of topics relevant to today’s shared services landscape.

Call & Contact Center Expo
April 24 - 25, 2024
Las Vegas, NV

The Call & Contact Center Expo US provides unparalleled coverage to companies, organizations and professionals that work within the customer engagement, IT, and telecommunications industries.
The event is set to showcase the latest tools, products and solutions for customer experience and support as well as advancements and developing strategies in telecommunications, blockchain, cyber and smart security solutions, and many other key factors in managing a call center or customer engagement business or department. Attendees can take full advantage of sourcing products and services, industry-leading keynote speakers, over 100 seminar sessions, concentrated market research, and numerous networking opportunities.

CCW Vegas
June 3 - 6, 2024
Las Vegas, NV

About: CCW Vegas is the world’s largest customer contact event, offering unparalleled opportunities for learning, networking, and inspiration. With a diverse lineup of keynote speakers, interactive workshops, and panel discussions, attendees will gain valuable insights into the latest trends, best practices, and innovations shaping the future of customer contact. You may also choose to attend the CCW Excellence Awards Gala, recognizing the best of the best in contact center achievements.
Whether you’re a contact center leader, customer experience strategist, or technology enthusiast, CCW Vegas has something for you. Connect with industry peers, discover cutting-edge solutions from leading vendors, and elevate your skills and knowledge to drive customer contact excellence in your organization.

Execs in the Know Customer Response
Summit (CRS)
September 24 – 26, 2024
Palm Springs, CA

The Call & Contact Center Expo US provides unparalleled coverage to companies, organizations and professionals that work within the customer engagement, IT, and telecommunications industries.
The event is set to showcase the latest tools, products and solutions for customer experience and support as well as advancements and developing strategies in telecommunications, blockchain, cyber and smart security solutions, and many other key factors in managing a call center or customer engagement business or department. Attendees can take full advantage of sourcing products and services, industry-leading keynote speakers, over 100 seminar sessions, concentrated market research, and numerous networking opportunities.

ICMI Contact Center Expo
October 21 - 24, 2024
Orlando, FL

Join industry leaders, thought influencers, and innovators as they converge in the heart of Orlando to share insights, strategies, and best practices that will revolutionize your approach to customer service. With a diverse range of keynote presentations, interactive workshops, and networking opportunities, the ICMI Contact Center Expo offers a dynamic platform for learning, collaboration, and growth.
Discover the latest trends in contact center technology, workforce optimization, and customer experience management. Connect with peers and industry experts to exchange ideas and gain valuable insights that will drive performance and excellence in your contact center.

Interested in an event discount? Let us know which event you're interested in and we may be able to help.

These conferences and events offer valuable opportunities to gain knowledge, network with industry peers, and stay updated on the latest trends and technologies shaping the future of customer experience and contact center management. Make sure to mark your calendars and plan to attend these must-see events in 2024!

Subscribe to receive CX industry insights & exclusive content