Keeping Pace: A Guide To Rapidly Changing Customer Expectations
Customers do not think (or behave) like they used to. Major shifts in consumer psychology were already happening, but in many ways these were accelerated through the pandemic.
Customers do not think (or behave) like they used to. Major shifts in consumer psychology were already happening, but in many ways these were accelerated through the pandemic.
For a CX executive, it’s your #1 problem: a consumer contacts your contact center
with a question about a product or service, wants to compare travel itineraries, or needs assistance with a bank transaction
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