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Tag: omnichannel

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Keeping Pace: A Guide To Rapidly Changing Customer Expectations

Customers do not think (or behave) like they used to. Major shifts in consumer psychology were already happening, but in many ways these were accelerated through the pandemic.
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How Gig-CX is changing the way your Brand things about quality

For a CX executive, it’s your #1 problem: a consumer contacts your contact center with a question about a product or service, wants to compare travel itineraries, or needs assistance with a bank transaction
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