Meet our leadership team
Mohit Thukral
As a global leader, with a passion for driving innovation and exceptional results, and now CEO of Arise, I get to deliver on that passion every day! At Arise, we provide an unassailable and unique servicing model that empowers people to work on their own terms and provides customers with a highly flexible and high quality servicing solution.
My proudest moments throughout my career have been those of developing future leaders and leaving a lasting positive impact at the organizations I have been a part of.
As Founder and Managing Partner of Vivtera, a global business transformation firm backed by leading private equity firm Warburg Pincus, I have also leveraged my more than two decades of leadership and growth experience to partner with fast-growth technology, healthcare, and financial services companies to build their competitive edge. During my time as an Executive Officer at Genpact, I played a key role in shaping the company’s global business operations and corporate strategy by building its Financial Services and Healthcare vertical.
Prior to my role at Arise, I served on the board of NASSCOM Foundation, which helps create sustainable and equitable impact; and was an elected member of the NASSCOM Executive Council, where I had spearheaded the ‘FutureSkills’ task force to re-skill and up-skill talent.
I have a bachelor’s degree in economics and completed an Advanced Management Program at Harvard Business School. Additionally, I serve on the Global Corporate Advisory Board of edX.org and am a Founder and Trustee of Plaksha University, a collective philanthropic effort to create future tech leaders.
Outside of work, I spend time mentoring entrepreneurs and am an avid traveler and philanthropist.
Hemant Sehgal
Cathy Mathews Graf
Cathy brings nearly 30 years of broad-based legal and senior leadership experience to Arise. She previously served as Senior Vice President, Legal & Administration, and Corporate Secretary to Journera, Inc., and founded a successful boutique legal practice providing contracted general counsel services to companies across a variety of industries. Cathy gained litigation experience as a partner with Wildman, Harrold, Allen & Dixon LLP and in-house counsel for Orbitz, Inc., and Arthur Andersen LLP. She received her Juris Doctorate from DePaul University College of Law, where she was a member of the law review, after graduating with a Journalism degree from Michigan State University.
Jim Morris
Jim brings 25 years of financial and operating experience leading global teams across a variety of industries, including banking and financial services, technology, transportation, and manufacturing. Most recently Jim served as CFO of Conduent’s $2b global Commercial Solutions business delivering BPO, Call Center, and technology platform services. Prior to Conduent, he was Group Vice President, Finance at Travelport, a global travel technology service provider. Jim led multiple areas of the business, including Technology & Operations, Product Development, and serving as Travelport’s Chief Procurement Officer. He’s also held leadership roles at General Electric, The Northern Trust Company, and Cornelius, focused on P&L leadership, Financial Planning & Analysis, Controllership, Audit, and Sourcing.
Jim graduated from Boston University with a bachelor’s degree in Business Administration and Finance. He lives in the Metro Atlanta, Georgia area with his wife and three daughters.
Robert Padron
Robert Padron is EVP, Chief Growth Officer at Arise. Robert is responsible for leading the Business Development, Client Marketing, Strategic Account Management, and Human Resources teams. Robert is an evangelist for the CX Platform Economy and believes wholeheartedly that a work-from-home platform must be a critical component of any organization looking to deliver world-class care. He is a trusted advisor for our clients and ensures that the unique value that Arise offers our customers comes to life in the work we do every day.
Prior to this role, Robert was Chief Customer Officer and was responsible for leading the Global Customer Success organization – orchestrating one voice across Customer Success inside Arise – and one unified and cohesive experience externally – with our customers. Robert has a proven track record of spearheading and delivering results-driven CX transformation for our clients in the Healthcare, Insurance, Financial Services, Retail, Travel, and the Telecommunications industry.
Prior to joining Arise in 2010, Robert spent 15 years at Precision Response Corporation as Senior Director of Client Services. Over his tenure there, he held multiple roles within organizational development, operations, client services, and project management providing him with a breadth of experience to understand the business holistically.
Robert holds two bachelor’s degrees, one in business administration and the other in music from the University of Miami. He has a Master of Business Administration from Nova Southeastern University.
Christopher McLaughlin-Brooks
Christopher McLaughlin-Brooks leads the Information Technology function at Arise. Christopher is a 30-year veteran of the technology and retail services sectors and brings a strong track record to Arise. Prior to joining Arise, Christopher was the CIO at TaskUs and Parallels and has also served in Senior IT leadership roles for SAP, Business Objects, and Yahoo. He holds two bachelor’s degrees in Computer Science and Foreign Language from the University of London.
In Christopher’s free time, he enjoys creative arts such as making fine chocolate, cooking, and writing.
