How are BFSI organizations preparing and empowering customer care agents to drive high quality, complex interactions and support financial goals?

Making Hard Choices and Staying True to Our Mission

How are BFSI organizations preparing and empowering customer care agents to drive high quality, complex interactions and support financial goals?

Keen insights from NelsonHall and Arise Virtual Solutions on managing CX costs with best practices in workforce and talent management.

03.59 min

Ivan Kotzev
Lead Analyst, CX Services
NelsonHall

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