The Future of Customer Care
COVID-19 Message from Arise CEO, Scott Etheridge
Meeting your needs in challenging times - we're here when you need us. - Scott Etheridge, Chief Executive Officer of Arise Virtual Solutions.
Our BPO Call Center Heritage
Arise’s roots go back to 1994, when we started out as a technology company selling a proprietary switch. We quickly saw where the future of the customer care world was headed and set out to shape and lead that future.
The Arise® Platform launched in 1997 to enable a network of small enterprises to provide inbound call center resources. Since then, the platform evolved into an amazing network of Service Partners who provide authentic customer service experiences. We have been a customer experience innovator since the beginning, and it just keeps getting better.
Award Winning Support
First and foremost, Arise focuses on one thing: exceeding clients’ business objectives by delivering an amazing customer experience. It’s why we constantly earn awards and recognition for innovation, technology, learning, security, and operations.
Superior interactions: The Arise® Platform redefines outsourced customer service solutions. We believe than an excellent customer experience starts with finding current mature users of your brand’s product or service with more education and/or experience and enabling them to become trusted brand advocates that deliver engaging experiences.
Industry-leading flexibility: Arise provides extraordinary scale and on-demand flex for availability to meet even more extreme call arrival patterns. The Arise® Platform enables the most scalable customer service solution from an outsourcing partner. Our clients can flex their contact center capabilities up to 40% in hours, 250% in days.
Enhanced security: Arise uses a tiered approach to security to minimize outsourced customer service risk. Arise's Security Team studies security best practices, compliance standards, and regulatory requirements so we can continually enhance security as technology evolves.
Lower total cost: The Arise® Platform provides businesses a way to drive material cost efficiencies. Our customers typically achieve more than a 25% reduction in total cost of call center services.
SUPPORTING SMALL BUSINESS GROWTH
Arise places value in backing our local and domestic economy, supporting the growth of small businesses for over two decades, with a high concentration of women and minority owned business leading the charge. Service Partners on the Arise® Platform are small businesses that want to thrive and grow, with their success hinged on the customer experiences they deliver, they bring a unique passion, authenticity and excellence to each and every interaction.
Arise envisions a world where individuals who sometimes struggle to make a good living are offered opportunities for success. Military spouses, rural residents, minorities, and more all have equal opportunities on the Arise® Platform. We value the contribution that these individuals have made, and continue to make to our client’s business. Our clients have benefited from the passionate and unmatched customer service our diverse network of Service Partners delivers.
PROTECTING OUR PLANET
Going virtual helps the planet. It eliminates the need for office space and the energy that space consumes. It requires no commuting. Those are immediate and long-lasting green benefits.
For instance, with Arise’s virtual services, more than 265 million vehicle miles per year are saved. That means some 10.8 million fewer gallons of gasoline are burned, and about 98,000 fewer metric tons of carbon dioxide emissions go into the atmosphere. Because the network of Service Partners on the platform are virtual, more than 57.5 million kilowatt hours of electricity and the fossil fuels needed to generate that power are saved each year.
It Boils Down to Innovative Thinking
Whether it’s unlimited scalability, unrivaled flexibility, unmatched business continuity, creating onshore business opportunities or going green, we are unique in that we invented virtual on-demand customer care over 25 years ago; long before the gig economy became a “thing.” We’re trusted by Fortune 500 companies and recognized by global media because we truly are the masters at authentic, legendary customer experiences.
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