Customer Service Outsourcing Redefined

Grow customers with quickly scalable, on-demand, virtual customer support

Global

Leverage the international gig economy for highly personalized customer experiences

“We have had a wonderful working relationship with our Arise business partners for many years. 'Tribal knowledge' is important, and having people as long-term account partners is a huge benefit.”

Top Travel and Leisure Brand

Technology

Today’s most innovative technology supports frictionless interactions

"Amazing what you did, it truly demonstrates how we are heroes for those stranded people who need our help. You should be very proud of yourself as you demonstrated everything our organization strives to be!"

COO, Roadside Assistance Client

Marketplace

Engage with the service marketplace platform of choice

“Thanks for all the work you have done. We are really happy with the Service Partners. When we listen to the calls, we can tell they care and the energy that you’re putting in and that’s what really matters.”

Leading Fortune 500 Retail Brand

Capacity Flex On-Demand

While traditional BPOs were losing up to 80% of their agents during COVID-19, Service Partners on the Arise® Platform delivered 113% of forecasted capacity for our Brands so they could be there for their customers.

Speed of Deployment

A leading Food Delivery Service was able to use the Arise® Platform to source, certify, and deploy over 2,000 Service Partners in less than 4 weeks, quickly rising to the #1 provider in quality when compared to traditional BPO vendors.

Quality

Service Partners on the Arise® Platform have a greater depth of professional experience than traditional contact center agents, allowing them to deliver solution-based customer support that improves retention and expands share of wallet.

Security

Arise innovations in security create a secure platform that is monitored and controlled based on Brand requirements. Service Partners are required to use two-factor authentication and verify bandwidth, VPN, and SOW to mitigate risk for Brands and their customers. Arise is ranked #1 in security for a major Travel and Leisure Brand.

Thought Leadership

Case Study: Arise Game-Changing PX Analytics

Game-Changing PX Analytics Boost Satisfaction Scores by 33% and reduces response time by 43%

Did you know the average person spends over 2 hours engaging on social media daily? With so much time spent on social, ensuring a safe and helpful user experience is a must! That’s why a Web3 social media platform partnered with Arise Gaming to create a foundation of sustainable user experience. Learn more about how Arise Gaming partnered with this client to help build their user experience and boost their satisfaction scores.

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Case Study: When winter weather strikes, nationwide roadside assistance program harnesses the power of flex

Unpredictable winter weather no match for the intraday flex capacity delivered by The Arise® Platform

There are more than 228 million drivers and 276 million vehicles traveling U.S. roads. With so many opportunities for disaster and mechanical failure, a nationwide emergency roadside assistance program must have live agents available to assist their customers in stressful and sometimes harrowing situations.

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Remote control: Best practices in implementing a Work-at-Home contact center solution

In the midst of a national or global epidemic, how can your customer experience, and as an extension of your brand, survive?

With flexible teleworking policies already in place, many employees can be moved to home-based arrangements with reasonable ease. For brick and mortar contact centers, however, remote work can be a significantly more complicated effort.

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