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VIP Services

Proven VIP relationship management creating IAP and LTV

The top 1% of your players deliver up to 50% of your revenue.

But more game choices and lucrative offers make it hard to keep your hardcore VIPs playing and spending in your game.
Arise Gaming has a proven VIP Relationship Management methodology that covers everything from proactive communication and offers to retention and “win-back” programs. With Arise you will give your VIPs the TLC they deserve to deliver the results you need.

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Relationship Management VIPs expect more than support. They expect to be treated like heroes. Our VIP Strategy is proven and will drive play and revenue.

Proactive & Reactive Specialized experts engage with players by persona to increase IAPs and DLC.

Revenue Protection Our certified experts will build longer-term relationships with your VIPs, increasing retention while decreasing costs.

Engaging Your VIP Players

The Arise Gaming team talks about how Game Affinity drives great PX.

It’s the model that matters

Using performance data, Arise Gaming plans outreach and “win-back” programs that keep VIPs feeling the love, which levels up your revenue and retention.

Persona-based relationships

Gig-CX Service Partners on The Arise Gaming Platform are sourced with platform, game, and device experience. They understand the lore and the needs of your top players by the type of player they are.

The experts at building experts

Arise has executed over 2.4M hours of virtual-first learning. We are leaders at finding, sourcing, and providing certification that gives your VIPs access to Gig-PX experts that know as much about the game as they do.

Driving revenue with consistent support

Gig-PX Service Partners on The Arise Gaming Platform get game lore and lingo and will keep your VIPs in flow, so they keep driving IAPs and DLC.

VIP Services from Arise Gaming are built off a proven program of Relationship Management that uses proactive and responsive communications from certified experts to keep your VIPs playing and spending in your game.

Grow Revenue through VIP Service with Arise Gaming

Critical NeedThe Arise Gaming DifferenceYour Gig-PXResults
Personalized gaming and service experience tailored to VIPsProprietary VIP Relationship Management Model focused on the VIPs' lifecycle and how to keep them playing the gameMajor impact to VIP retention and overall engagement
Immediate access to a true expert of the game and the ecosystemSpecialized experts dedicated to VIP players by personaIncreased playtime, keeping players in flow
VIP win-back strategy to get players back into the game including rewards, events, and proactive communicationDeep experience in VIP Relationship Management including multi-channel outbound communicationIncreased overall spend and increased player lifetime value
Consistent staffing of PX experts to improve efficiency and cost containmentExpansive network of Gig-CX experts mitigates the role of attritionSeamless ramp time and lower cost of new program rollouts

Grow Revenue through VIP Service with Arise Gaming

Critical Need
Personalized gaming and service experience tailored to VIPs
Immediate access to a true expert of the game and the ecosystem
VIP win-back strategy to get players back into the game including rewards, events, and proactive communication
Consistent staffing of PX experts to improve efficiency and cost containment
The Arise Gaming Difference
Proprietary VIP Relationship Management Model focused on the VIPs' lifecycle and how to keep them playing the game
Specialized experts dedicated to VIP players by persona
Deep experience in VIP Relationship Management including multi-channel outbound communication
Expansive network of Gig-CX experts mitigates the role of attrition
Your Gig-PX Results
Major impact to VIP retention and overall engagement
Increased playtime, keeping players in flow
Increased overall spend and increased player lifetime value
Seamless ramp time and lower cost of new program rollouts

Player Support

Game Testing & Quality

VIP Services

Community Moderation

Localization Services

Meet our Team

Explore our services

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