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Player Support

Reimagine player retention and revenue growth with Gig-PX from Arise Gaming

Best-in-class Gaming companies strive to build player support models that drive revenue expansion while also being cost efficient. But intense competition, rapidly expanding demographics, and unpredictable contact volumes are making old models for player support obsolete.

Gig-PX services from Arise Gaming are a radically different way of turning your players into Superfans who keep playing and keep spending.

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Crazy Flex Flex capacity 10X overtraditional BPOs

Wicked Efficiency Eliminate 17% of cost for inefficient scheduling.

Killer Productivity Get 30% more time-in-queue.

Player Support a flexible model

John Pompei, SVP Arise Gaming, speaks about the incredible capacity flex Arise Gaming can provide to keep players playing.

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70K global Service Partners with Gaming Experience

The Arise Gaming Platform connects you to a massive network of Service Partners with experience in your game. This game affinity means they deliver more empathetic service that totally rocks your NPS and PSAT scores.

30-Minute Interval Scheduling to Drive Down Costs

Gig-PX Service Partners schedule themselves in 30-minute intervals which gives you capacity right on your volume curve. Only spend what you need and reduce resource costs by 17%.

90% Utilization Driving Exceptional Productivity

Gig-PX Service Partners are ON when they are ON – fully locked in on your players when engaged. This means better productivity and up to 32% total cost savings compared to traditional BPOs.

Flex up to 200% Intraday and 600% Seasonally

Our network of Gig-PX Service Partners is huge!​ This means capacity on-demand when players need it most. No more backlogs, only happy players.

Player Support from Arise Gaming gives you capacity on-demand from game experts, saving you boatloads of cash while turning your players into Superfans.

How is PX Support from Arise Gaming Different?

Critical NeedThe Arise Gaming DifferenceYour Gig-PXResults
Cost-efficient player support that connects behaviors to revenueA proven Player Experience solution from design to deployment customizable for your Brand, game and use caseReduce the cost of serving your players by 32% while increasing revenue and retention
Meet all response time goals to support players where they are, be it in game, on discord or socialBurst capacity up to 200% intraday for unexpected needs while closing tickets faster with a rocking 90% utilizationKeep your players in the game, spending money and giving your Studio major props in reviews and ratings
Support all players in all regions in their language of choiceGlobal sourcing capabilities with regional specific PX expertsIncreased global play and positive word of mouth
Give players the love they need during launches and eventsBurst capacity of up to 600% for planned eventsImprove player satisfaction when the spotlight is on
Engage and support using game lore to keep players in playSpecialized sourcing of game “Superfans” and Studio advocatesPlayer retention and revenue protection

How is PX Support from Arise Gaming Different?

Critical Need
Cost-efficient player support that connects behaviors to revenue
Meet all response time goals to support players where they are, be it in game, on discord or social
Support all players in all regions in their language of choice
Give players the love they need during launches and events
Engage and support using game lore to keep players in play
The Arise Gaming Difference
A proven Player Experience solution from design to deployment customizable for your Brand, game and use case
Burst capacity up to 200% intraday for unexpected needs while closing tickets faster with a rocking 90% utilization
Global sourcing capabilities with regional specific PX experts
Burst capacity of up to 600% for planned events
Specialized sourcing of game “Superfans” and Studio advocates
Your Gig-PX Results
Reduce the cost of serving your players by 32% while increasing revenue and retention
Keep your players in the game, spending money and giving your Studio major props in reviews and ratings
Increased global play and positive word of mouth
Improve player satisfaction when the spotlight is on
Player retention and revenue protection

Player Support

Game Testing & Quality

VIP Services

Community Moderation

Localization Services

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