Making Hard Choices and Staying True to Our Mission

Resources

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Engaging Your VIP Players

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November 30, 2023

00.54 min

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In what ways is Arise delivering learning experiences to ensure maximum learning comprehension?

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November 30, 2023

1:43 min

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Virtual-first instructors need to know how to engage learners in a virtual environment. Why is this so important?

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November 30, 2023

1:22 min

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Arise Platform + Player Experience

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November 30, 2023

00.40 min

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L&D – An Essential Component of Player Support

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November 30, 2023

00.52 min

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How has Arise’s approach to learning design impacted agent proficiency?

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November 30, 2023

2:06 min

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Seamless Player Experience

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November 30, 2023

1 min

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What sort of best practices has Arise developed in relation to learning design?

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November 30, 2023

3:55 min

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When you think about moving a traditional learning program to a virtual environment, what is most important when it comes to program design?

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November 30, 2023

8.54 min

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Player Experience, A Customized Framework

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November 30, 2023

01.45 min

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Player Affinity

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November 30, 2023

02.44 min

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Player Engagement

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November 30, 2023

01.03 min

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In thinking about what you shared previously about the traditional approach to learning. How are these best practices making a difference? Can you give us an example?

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November 30, 2023

1:36 min

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Achieving Player Loyalty

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November 30, 2023

01.07 min

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What steps is Arise taking to make sure desired outcomes are remaining at the forefront?

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November 30, 2023

1:27 min

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Understanding Player Behaviors to Maximize ROI

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November 30, 2023

01.44 min

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Leveraging Game Superfans

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November 30, 2023

01.34 min

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Player Experience, An End-to-End Approach

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November 30, 2023

01.49 min

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A Holistic Approach to Player Experience

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November 30, 2023

02.23 min

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When we look at the traditional approaches to learning, what’s missing about the ways they are conceptualizing their learning programs to drive success today

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November 30, 2023

1:41 min

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Talk to us about the crucial role of learning in the post-COVID world and how it’s different from the way things were 18 – 24 months ago.

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November 30, 2023

2:31 min

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How does Arise keep Service Partners and their agents engaged?

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November 30, 2023

03.00 min

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How does Arise ensure agents are properly positioned to provide the best customer and sales support?

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November 30, 2023

01.59 min

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How capable are agents of interacting with customers to improve sales and financial goals?

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November 30, 2023

02.30 min

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The Arise® PlatformTechnology that Elevates Customers

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November 30, 2023

2:34 min

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Virtual-First Learning and Development

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November 30, 2023

3:46 min

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Reinventing Workforce Management with Gig-CX

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November 30, 2023

3:02 min

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How are the Retail and eCommerce industries thinking of Black Friday

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November 30, 2023

02.15 min

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The labor shortage is severely impacting the CX organizations, particularly in Travel.

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November 30, 2023

03.17 min

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Reimagining the CX Workforce

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November 30, 2023

2:29 min

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Are agents prepared to handle more complex, sales related interactions?

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November 30, 2023

02.26 min

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How is Arise using innovation to completely reinvent capacity planning?

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November 30, 2023

02.17 min

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Customer Experience Elevation

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November 30, 2023

2:40 min

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How does Arise better support complex interactions?

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November 30, 2023

04.51 min

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What is Arise doing differently to reduce or eliminate “acceptable failures” of today’s staffing models, improving productivity, and further reducing costs?

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November 30, 2023

02.13 min

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What is Arise doing differently to reduce or eliminate “acceptable failures”

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November 30, 2023

01.56 min

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What changes have your clients in the BFSI sector been experiencing in relation to their CX?

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November 30, 2023

03.03 min

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The Arise® Platform Be There, Be Aware, Be Essential

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November 30, 2023

2:54 min

Ivan_Kotzev_Nelson_Hall_Analyst

How are BFSI organizations preparing and empowering customer care agents to drive high quality, complex interactions and support financial goals?

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November 30, 2023

03.59 min

Ivan_Kotzev_Nelson_Hall_Analyst

What are CX Management outsourcers single biggest need?

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November 30, 2023

05.28 min

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Customer Care in the Banking, Financial Services, and Insurance industries

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November 30, 2023

06.01 min

Brian_Cantor_CCW_Digital_Principal_Analyst

What’s driving down the labor force participation rate?

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November 30, 2023

04.46 min

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What are the key trends and challenges faced by WFM leaders in CX today?

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November 30, 2023

04.46 min

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Are agents prepared to support complex interactions?

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November 30, 2023

05.57 min

Brian_Cantor_CCW_Digital_Principal_Analyst

What’s driving the labor shortage in contact centers

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November 30, 2023

02.35 min

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