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Transforming Movate’s Learning & Development Landscape

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Arise is not just a service provider; we’re a catalyst for performance improvement. By customizing our proven methods to Movate’s needs, we enabled them to excel in ways they never thought possible.

Challenge

Solution

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    Challenge

    Movate, a Business Process Outsourcer servicing a major player in the home improvement retail sector, faced a significant challenge: meeting ramp-to- proficiency targets for their agents. Based on our home improvement retail client’s glowing endorsement of Arise’s cutting-edge virtual learning programs, Movate turned to us for Learning and Instruction-as-a-Service solutions.

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    Solution

    Approach

    An Arise-contracted instructor led a New Learner Certification Course for Movate’s team, featuring:
    • Curriculum that mirrors Arise’s proprietary Service Partner agenda for our mutual
    client.
    • A focus on boosting Movate’s ramp-to-proficiency.
    • Use of our award-winning, client-tested learning and certification program.

    Credentials that speak for themselves

    Arise’s Virtual Learning Program has received numerous accolades, including:
    • Brandon Hall HCM Excellence Gold Award – Learning and Development
    • American Business Awards’ Gold for New Product Education
    • Award of Excellence by the International Society for Performance Improvement.

    Proven methods

    • Over12,000virtualclassesconductedglobally.
    • Progressive assessments, live role plays, and real-time call-taking for proficiency
    testing.

    • Post-certification support, featuring Quality Assurance resources and ongoing
    instructor guidance.

    Diverse Learning Modalities

    We offer a blended approach, incorporating videos, podcasts, job aids, system simulations, and gamification to ensure performance-focused learning.

Results that matter

Compared to non-Arise-led classes, Movate experienced gains across all three of our mutual client’s Voice of Customer (VoC) metrics.

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Certification Rate
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Reached Last Day of Certification
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Graduated to Production Roles

Repeat business

Movate has already invested in a second service from Arise, attesting to the success of our partnership.

"The exceptional partnership with Arise Learning resulted in the best possible experience for both our new learners and our training organization."

– Jessica Wilson, Operations Manager

“Arise trainers offered really great suggestions on effective ways to manage the class online.”

– Movate Trainer

“Arise was an excellent partner in cascading information in a seamless and meaningful way.”

– Movate Trainer

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