Category: Case Studies

Recent Posts

Chat Support That Delivers for a Major Home Improvement Retailer

A major home improvement retailer was experiencing high contact volumes through voice channels, creating bottlenecks and leading to slower response times. The retailer aimed to implement a chat service to alleviate the pressure on voice channels, streamline customer interactions, and enhance the overall customer experience.

flex, learning, seasonal flex, ticket resolution

Innovative Learning & Development Strategies for Enhancing Telehealth Patient Registration and Support

The client, a leading telehealth provider, faced significant challenges in managing the registration of new members applying for complex telehealth services over the phone.

csat, flex, learning, telehealth

Transforming Utility Customer Service: Enhancing CX and Reducing Costs with Arise’s Intra-Day Flex Capabilities

This major utility company faced significant hurdles in maintaining customer satisfaction during severe weather events. High call drop rates and low customer satisfaction scores were prevalent, particularly during these critical times.

costs, csat, flex, learning, total partner value, utilities

Inventory Service to Count On

The largest provider of pallet and container pooling services had an urgent count request that could not be effectively completed by their existing vendor partner.

flex, insurance

Delivering an Urgent Response

World’s leading digital roadside assistance platform faced a winter challenge

flex, insurance

Premier Canadian HVAC & Plumbing Company

Canada, seasonal flex

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Arise Virtual Solutions Presented with Four Stevie Awards in the 16th Annual Stevie® Awards for Sales & Customer Service

Top CX and Contact Center Conferences to Attend in 2024

CFO Guide: Driving cost out of Customer Care with virtual-first CX

Chat Support That Delivers for a Major Home Improvement Retailer

Chat Support That Delivers for a Major Home Improvement Retailer

Category: Case Studies

Recent Posts

Chat Support That Delivers for a Major Home Improvement Retailer

Innovative Learning & Development Strategies for Enhancing Telehealth Patient Registration and Support

Transforming Utility Customer Service: Enhancing CX and Reducing Costs with Arise’s Intra-Day Flex Capabilities

Inventory Service to Count On

Delivering an Urgent Response

Premier Canadian HVAC & Plumbing Company

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