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Leverage the Arise PlatformDisrupt Your Industry & Redefine Customer Service
The Arise Platform is how you are going to break the rigid barriers of the past and redefine your company's customer service. The Arise Platform is not a traditional call center. Arise leverages a virtual nationwide network of agents, using state-of-the-art cloud-based technology, and performance-enabling processes, to help customers reach the next level of customer service performance. The Arise Platform is specifically engineered to serve companies seeking to go the extra mile for their customers, starting with a break from traditional brick & mortar call center outsourcing vendors. Arise will facilitate your entry into the on-demand economy so you can finally build the relationship with your customers that you've always hoped for!
- Contact Center Outsourcing Platform
- Business Process Outsourcing
- Consulting Services
Our Value Pillars Are
Our Promise To You
Superior Quality Interactions
Arise's Platform redefines the industry. By breaking the mold and architecting a platform solution, Arise is able to achieve customer service performance levels previously unattainable by traditional outsourced contact center vendors.
Arise Platform enables the most scalable customer service from an outsourcing partner. Flex your contact center capabilities 40% in hours, 250% in days. Additionally, the Arise platform is the ideal uber-flexible overflow solution or urgent service.
Lower Total Cost
The Arise Platform approach to call center outsourcing drives material cost efficiencies over traditional employee-based contact center models. Our customers typically achieve >25% reduction in total cost of call center services vs. internal customer service, or other onshore outsourced contact center companies.
Arise uses a tiered approach to security to ensure risk is minimized. Arise's Security Team studies call center security best practices, call center compliance standards, and call center regulatory requirements.
We know that customers' needs are different in every industry. You require an outsourced customer service provider to be proficient in your technology, products, and terminology.
The Arise Platform approach + crowdsourcing capability enables support of a wide range of demanding industries, with access to the highest quality outsourced customer care, and customized for your company by an outsourcing partner that achieves uncommon and superior results.
Trusted by World-Class Companies and Recognized by Global Media
Explore the Crowd
The Arise network is 100% virtual, with no geographic limitations. We are able to access the aggregate capabilities and brand advocates of experts nationwide, in every conceivable industry where companies are seeking virtual call center solutions and extraordinary customer service. It's simple: Combine the Arise Platform with the most talented network available for extraordinary results.
* Conceptualization of the Arise network
"(With Arise) we can target specific slots from a half hour to a two hour window to allow us to roster to our true demand, rather than actually try to reverse engineer that ...”
Customer with RAC Breakdown & Recovery
"By implementing the home working solution [with Arise], npower has been able to uplift service level performance across critical service intervals thereby improving the speed in which we answer customer calls ... which was a contributing factor causing customer dissatisfaction.”
Partner Commercial Manager, npower
"… the Arise platform demonstrates that a virtual model removes many of the negative perceptions associated with contact center work. This allows talented individuals with years of experience ... to interact with like-minded customers & effectively become brand advocates.”
CEO, National Outsourcing Association
"[On owning your own company] it gives you the opportunity to raise your children. When you’re working for yourself, you choose what hours, days, and how hard/long you work. You choose when you’re with your kids. You have that independence.”
President & CEO of NicTa Services Inc.
"Being a thought leader in an industry means that not everyone shares your vision yet, but the clients we have added this year reflect the fact that the nature of work is truly changing.”
Arise Chief Executive Officer
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