Customer Service Solutions
Get Personalized Customer Service with Video Chat Support powered by the Arise platform
It goes without saying that most customers prefer to work with a qualified live agent to solve difficult problems. With a video chat customer service solution powered by the Arise platform, you can take your help desk or customer service operation to the next level providing the personalized support your customers want with the added efficiencies of screen share technology.
Improved Customer Satisfaction Scores
Faster Issue Resolution
with Screen Share Technology
Video Chat Support on the Arise Platform
Client Case Study: A Major Financial Services Company
A Fortune 500 business and financial software company leverages the Arise platform-as-a-service to support their video chat program which is one of the largest video customer service deployments in the world.
The ability of our platform to provide access to on-demand flexibility that can dynamically scale up and down resources at a moment’s notice is extraordinary. During the busy tax season, the Arise Platform provided access to outstanding customer support with a nationwide network of micro call centers and their knowledgeable tax professionals in multiple languages. The call centers accessed through the Arise platform provided a 9% improvement in NPS compared to other vendors while being recognized for providing rapid access to additional capacity – over a 400% seasonal increase vs. forecast.
Video Chat Solutions Built to Exceed Your Customer Expectations
Arise platform benefits include:
- Access to Nationwide Network of Brand Advocates, many with deep industry experience or certifications
- Improved Agility and Flexibility with On-Demand Scheduling Capabilities
- Enhanced Business Continuity through Multiply Redundant, Cloud-Based Technology
- Lower Cost to Serve from faster issue resolution through screenshare technology
- Improved customer satisfaction (CSAT) and net promoter (NPS) Scores
Get In Touch with Arise
Learn more about how you can leverage the Arise platform-as-a-service to power your video chat implementation and elevate your customer experience to new heights.Learn More
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