Category: Thought Leadership

Recent Posts

cfo_guide_driving_cost_out_of_customer_care_whitepaper_background

CFO Guide: Driving cost out of Customer Care with virtual-first CX

The modern Chief Financial Officer (CFO) is becoming the key driver of operational efficiency for businesses worldwide. Traditionally focused on financial planning and risk management, CFOs are now driving initiatives, like zero-based budgeting (ZBB), which take hard looks at everything from systems to logistics as a way to create a financially efficient business.

Read More »
virtual_learning_strategies_whitepaper_thumbnail

Virtual Learning strategies for a post: COVID world

The dispersed Customer Care workforce is not going away. While CX organizations have worked around the basic technical challenges, learning and development, agent engagement, and performance management are still major issues. In this interactive paper we will go deep on how to bring your Virtual Learning program into the future to reduce costs, grow customers, and drive revenue.

Read More »