Omnichannel Contact Center Support
One Omnichannel Solution.
One Seamless Customer Experience
Seamless Customer Communication
Arise’s deep knowledge of cloud contact center technology allows our consultants to design a custom contact center solution that streamlines omni-channel customer communication. Optimize your virtual outsourced call center workforce with features like Interactive Voice Response (IVR), Automatic Call Distributor (ACD) and built-in actionable analytics across voice, email and chat.
WITHOUT SACRIFICING CUSTOMER EXPERIENCE
Leverage Interactive Voice Response (IVR)
Don’t let outdated voice recognition technology frustrate your customers. IVR takes advantage of our patented speech recognition technology that lets customers speak in their own terms, vs. having to use keywords or specific phrases. Seamlessly transition customers between live agents and IVR environments for the collection of secure information, drastically reducing your company’s need for live agents
Voice Activated Automatic Call Distributor (ACD)
Give your customers an experience uninterrupted by the keypad. ACD technology enables your customers to speak their choices to get to the right customer support agent, the first time. Not only are your customers connected to the right person faster, this intelligent skills-based routing improves performance by enabling agents to follow previous interactions with customers on all channels using a single view.
True Omnichannel Support
Email: Email is efficient and familiar. No wonder it is one of the most popular channels used by your customers for real-time support, technical help and care. Route email inquiries and requests to the right place the first time, and respond fast with pre-approved templated responses and an easy-to-search database, while adding a personalized touch.
Chat: Web chat is one of the few channels that allows customer service agents to address multiple customers’ needs at the same time. Our solution allows chat agents to pull in relevant information and prepared responses from a centralized database of information, letting them manage multiple chats at once.
Video: Bring your chat customer experience to the next level with video. Our solutions gives your agents the power of real-time live video chat to guide customers through problem resolution and add a human touch. Optional screen share and screen control greatly reduce the stress on the customer to navigate and solve their issue, while improving efficiency.
Phone: Give your customers an phone support experience that doesn’t feel outsourced. The Arise Platform connects companies to independent micro call centers, where agents take pride in being small business owners, supporting your brand - and delighting your customers. Features like advanced AVR and ACD greatly improve the overall customer experience, from the moment the call is connected, through problem resolution.
For Workforce Optimization
Workforce optimization depends on the ability to access and act on deep insights into performance. Cloud contact center software lets you analyze keywords and patterns across voice to text transcripts, images or metadata. It also provides the ability to assess customer interactions data across voice, email and live chat.
These actionable insights can be used for immediate workforce optimization, including updating customer routing workflows based on the specific issue and providing call centers with additional documentation to help them prepare their agents for each interaction.
Customizable Omnichannel Solutions. Delivered.
Arise’s deep knowledge of cloud contact center technology allows our consultants to design a custom contact center solution that streamlines your omni-channel customer communication.Find Out More Today
Take the next step to a better business solution
Thanks for your submission!