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White Papers

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Everything You Have Been Told About Work-From-Home Customer Care is Wrong

Arise Energy and Utility Whitepaper

White Papers

A Light in the Dark: How utility providers can increase customer retention

From Triage to Strategy: The Future of Customer Care In the Post-Pandemic Age

White Papers

From Triage to Strategy: The Future of Customer Care In the Post-Pandemic Age

Arise Energy and Utility Solutions

White Papers

Reducing Customer Churn with Virtual-First Care in the UK Energy Market

Best Practices in Implementing a Work from Home Solution

White Papers

Remote Control: Best Practices in Implementing a Work-at-Home Contact Center Solution

BRICK AND CLICK AND BPO: Supporting the Digital Transformation of the Retail Customer Experience

White Papers

BRICK AND CLICK AND BPO: Supporting the Digital Transformation of the Retail Customer Experience

Adult Learning – It’s Time for Your Contact Center to Grow Up

White Papers

Adult Learning – It’s Time for Your Contact Center to Grow Up

Identifying Future Agents

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eBook: Identifying Future Agents

White Papers

How the Operating Model for Service Management and CX is Having to Change