Your secure environment
Security and support are the foundation of our platform.
With cloud-based technology at the heart of the company, Arise strives for the highest level of security. We constantly work to reduce security risks, protecting you and your customers’ sensitive and valuable data. Security begins at the source, with Service Partners themselves. Work-at-home agents are statistically less likely to be a source of a security breach. And Arise leverages state-of-the-art technology on a cloud platform to ensure risks are identified and mitigated along the entire value chain.
Certified & compliant
The foundation of security
Arise continues to empower clients by providing top-quality security, and in turn, enhanced customer experience.
SSAE18 Audit & Certification
Certification allows verification of data hosting control objectives and activities that are suitably designed and enforced.
Level 1 PCI DSS Certified
Arise has been Level 1 PCI DSS certified for the last 12 years in a row, meeting the rigorous standards of the highest level of PCI compliance, including an annual onsite assessment by an independent Quality Security Assessor.
Arise has the administrative, technical, and physical safeguards to protect private health information (PHI).
ISO 27001 Aligned
Arise applies the standards of the IS27001 to identify and manage risk.
A protected platform
Right from the start: the Arise® Platform is shielded and secure. Arise’s multilayered approach to managing security, improving processes and innovative technology help mitigate security risks. Entrepreneurial independent Service Partners have "skin in the game," investing in their business and success, along with legally binding contracts committing them to ethical, secure practices.
The data details
Users connect to the Arise® Platform through multi-factor authentication using an SSL VPN connection. All call recordings are transmitted and stored in an encrypted (AES256) format. Our production network is completely segregated from all client networks and internal Arise infrastructure.
The Arise® Platform also leverages intrusion detection/prevention technologies for perimeter protection. Palo Alto Next-Generation firewalls protect the perimeter with signatures updated on a daily basis to address any new exploits that may have developed.
24/7 SOC MONITORED
The Arise® Platform is monitored 24/7/365 internally with Solar Winds Network monitoring tools, and externally using a 24x7x365 Security Operations Center (SOC). Internal and external vulnerability scanning and alerting is continuous.
Arise utilizes Incident Response procedures consistent with the requirements of each client. We partner with each client to understand their internal security policies and procedures and make sure our procedures meet their requirements.
Interactive Voice Response (IVR)
Arise addresses the need to keep sensitive caller information safe with Secure Data Interactive Voice Response (IVR). Service Partners and their agents have no access to social security numbers, bank account numbers, or credit card numbers. Other private information is obscured on the agent’s desktop. Sensitive data is only accessible to the system administrator and manager through a secure login to the customer’s back-end system. If call recording is implemented within the current system, the Secure Data IVR segment of the call audio is not recorded.
Payment card industry data
standard (PCI DSS) certified
Arise has been certified for the last 12 years in a row and has passed rigorous testing and evaluation by the world’s leading technology, banking, energy, utilities, consumer services, and telecommunications firms. The PCI DSS is a proprietary information security standard for organizations that handle branded credit cards from major card companies including Visa, MasterCard, American Express, Discover, JCB, and China UnionPay.
Other measures that we deploy to keep sensitive data secure include the following:
Encrypted connections via VPN – All client data is transmitted end-to-end in a secure, auditable environment
SSAE-18 Statement of Compliance – Reporting and validation of controls ensures secure and compliant environments
Daily intrusion detection log monitoring – In-house monitoring for network anomalies allows for rapid response and remediation
Superior, one-of-a-kind protection
The Arise® Secure Desktop
The Arise® Secure Desktop (ASD) disables all mounting of USB drives and removable media as well as printers, scanners, and access to embedded storage devices. The hard drive on a user’s machine is rendered non-functional. We utilize Juniper host checking to disable split tunneling as well as host-check the incoming connection to make sure it is coming from the ASD. If this check does not pass then the user is not allowed into our environment. The Juniper logs keep track of who has actually attempted to connect to our network and our security team monitors these to verify user compliance. The Arise® Secure Desktop provides a locked-down virtualized endpoint environment.
Arise is committed to being best in class in virtual contact center platform security that goes beyond our leading PCI and SSA-18 compliance track record. Additional innovations are currently being developed and implemented to deliver secure, stringent solutions to protect our clients’ and their customers’ sensitive data.
Arise has spent years ensuring the data network that makes up the backbone of our platform is stable, reliable, and future-proof for growth. This meant forging new relationships with our diverse vendors to build an MPLS cloud that can be readily connected to clients all over the country, lowering integration complexity and implementation timelines. We also invested significantly in the resiliency of our two US data centers and our UK data center, ensuring we have rock-solid failover in place for the most demanding customers.
Safe and sound
For more than a decade, Arise has been a secure fortress of virtual information, confidently handling data and information. With innovative technology and a strong commitment to security, Arise has the experience companies trust, from small startups to Fortune 500. Learn more about how top clients increase the quality and flexibility of CX without sacrificing cost or security.Read now