The power of flex
Future-proof customer care against
planned or unanticipated events – on demand
Outsourced support
with unrivaled flex and forecasting
Flex a muscle and it gets bigger and more powerful.
The Arise® Platform is your customer support muscle. When you need extra power, we do the flexing for you. If you’re faced with customer demand spikes, we’re on it immediately.
Arise provides seamless, on-demand support for unplanned volumes driven by poor weather, disasters, marketing promotions, and other unforeseen volume spikes. In addition, our platform supports planned flex, at scale, for annual seasonal spikes, consistently demonstrating our ability to flex up (and down) to client demands, both short and long term.
Service Partners on the Arise® Platform can easily flex 40% – or more – in a couple of hours. The flex is radical, the service is legendary.
The ability of the Arise® Platform to easily handle fluctuating demand is unmatched in the customer care industry. Through the Arise® Platform, one client was able to flex services 221% within an hour of closing their internal call centers in preparation for a hurricane. Our service is legendary, and our flexibility is truly unmatched.
How we do it
The secret to our flexibility is the Arise® Platform and the Service Partners who leverage it. Connecting through a platform, rather than working in a traditional brick and mortar contact center, Service Partners do not experience shrink/unproductive time in the same fashion. The result is 20% more on-call time than traditional brick and mortar facilities.
The geographical distribution of our network, across the nation, allows us to divert volumes away from impacted areas and ensure that service continuity is prioritized.
Finally, diverting away from traditional four to eight-hour scheduling blocks, Service Partners on the Arise® Platform select their own schedules in 30-minute increments, driving a nimbleness into the business that bricks and mortar sites simply cannot.
Business continuity
The unexpected will happen, and Arise has your back to help in those unplanned scenarios, whether it’s viral events, a natural disaster, or extreme weather. Just like our client whose contact center was shuttered by a hurricane, you want your customer interactions to continue to run smoothly. The Arise® Platform enables a real-time response in geographically shifting traffic, such as in the case of a natural disaster. We move that traffic to Service Partners in non-impacted zones and the quality customer experiences go on as nothing happened.
With Arise Flex
ABILITY TO SCALE IN AS LITTLE
AS 30-60 MINUTES NOTICE
FLEX 20-40%
ON-DEMAND INTRADAY
SIGNIFICANT SEASONAL RAMP
FLEX CAPABILITIES > 400%
Great experiences, every time
Today’s customers expect personalized service and they want it on-demand. Without the power of flex, it’s almost impossible to meet their needs. With the Arise® Platform, when customer interactions spike, you can respond immediately. You make sure customers aren’t waiting impatiently and getting frustrated. Handling those contacts quickly and smoothly, ensuring positive customer experiences every time, is what the power of flex is all about.
Flexibility that goes beyond seasonal
white paper
The Arise® Platform enables you to flex your organization's customer support services up or down to match the needs of your customers. Resources are available when you need them, and fast. With Arise, you get the ability to flex 20% to 40% on-demand within hours, and significant seasonal ramp flex capabilities (>400%.) Our flex capabilities mean minimal impact on customers when they need you the most. Your customer experience and brand are on the line… trust Arise.
Learn more about Arise Flex!
