Brand Affinity
Great customer experiences
delivered by people who already like your brand
Customer experience outsourcing with genuine brand advocates: meet the achievable
Outperforming in the BPO industry time after time with our legendary experience.
At Arise, we take a unique approach to delivering legendary experiences for your customers. We find Service Partners who believe in your products and services. This ability is unmatched in the industry. We saw the need. We built it. We deliver brand advocacy unlike any other BPO company.
Whether it’s a favorite vacation company, the most in-demand tech toy, a specialized service, or a preferred software program, we filter for those who have an existing affinity for your brand, ones that use and love your products/services, with the understanding that they will have a passion to interact with your customers.
It’s an approach that pays off for you. How? Well, thanks to our Service Partners, clients using the Arise® Platform consistently see significant results across the metrics that matter.
The proof is in our results. Service Partners on the Arise® Platform exceeded first call resolution targets by 17% over the internal operations for a large book reseller. Finally, a large travel company identifies Arise as the partner delivering top revenue growth.
How we do it
We have brand affinity down to a science. Through our platform, clients have access to Service Partners with an impressive demographic profile in comparison to a brick and mortar counterpart: The typical Service Partner has an average age of 38, is college educated, and has significant professional experience.
The Arise® Platform allows you to pair the right brand fans with your programs, ensuring customers interact with someone who knows and believes in you and your products. At Arise, Service Partners typically have a history with you and are eager to engage on your behalf.
Micro Call Centers Tell Our Story
100% self-disciplined
entrepreneurs
60% + College
educated agents
AVERAGE AGE OF
NETWORK IS 39
40% + managerial
experience
How memorable customer
experiences are made
It’s simple, really. Someone who knows and respects you will always be your best advocate. Your customers not only get the best of care, but they also benefit from interacting with someone familiar with your company, your products, your services, your culture. Mature professionals with a passion for the customer experience are able to deliver above and beyond expectations. Customers who get that kind of experience will love you too, showing it through sales uplift, consistent loyalty, and positive social media mentions. Everybody wins.
