The gaming industry faces waves of unique challenges in delivering exceptional player support. From quality assurance to community moderation, ensuring stellar experiences for the 3.3B global players is crucial for every developer looking to capture a piece of the $455B global market. Let’s explore some of these waves and how Arise is making the ride a whole lot easier.
Based on 2023 outcomes, it is estimated that the retail and eCommerce industry will see record-breaking holiday sales of $988.5B – $998.2B in 2024 (NRF). To get a meaningful piece of that pie, leaders will have to overcome three major hurdles: (1) hiring and training enough seasonal agents, (2) ensuring proper staffing levels, and (3) implementing adaptive workforce optimization (WFO). These tasks are critical to maintaining customer satisfaction and operational efficiency during peak periods.
World’s leading digital roadside assistance platform faced a winter challenge
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Home security client dodges customer service disaster with Arise’s flex capacity
Major cruise client bounces back from COVID-19 with the Arise® Platform
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