Everything you have been told about Work-from-Home customer care is wrong
Conversely, work-from-home care is utilizing data science, virtual workspaces, and gig economy workstyles to improve efficiency and customer satisfaction. In this paper, we will discuss the major misconceptions about work-from-home care and give examples of how virtual-first technology is driving new capabilities that will improve performance and delight customers.
Here you will learn:
- -How gig economy workstyles are creating new opportunities to improve occupancy and utilization.
- -How work-from-home resources are more mature and professional, delivering exceptional quality.
- -How virtual-first learning and development are reducing speed-to-proficiency and improving customer satisfaction.