Fitness & Wellness
Get major CX gains with
outsourced member services on the Arise® Platform
Time to get your customer care in shape
The Arise® Platform's contact center outsourcing solutions for the fitness & wellness industry
Increased Fitness and Wellness competition in a hyper-competitive market has made customer experience and member service the key differentiator that influences whether customers pick your brand or your competitors. Are you prepared to create an exceptional and on-demand member care experience? The Arise® Platform provides you with an all-in-one solution for your contact center and workforce management needs to enable superior performance and results.
Fitness and wellness is not a fad,
It’s a lifestyle
Consumer shifts to more health-conscious habits are accelerating the growth of the Health, Fitness, and Wellness industry. This spans across a wide variety of sectors, like wellness tourism, fitness with mind and body, complementary and alternative medicine, spas, nutritional and healthy eating programs, and more.
According to the Global Wellness Institute, Fitness and Wellness is now a $3.7 trilllon industry, with analysts expecting the trend to continue with a growth of 17% expected over the next five years. Your organization can capitalize on this trend by differentiating your brand and using member service outsourcing for a faster and improved customer experience. Leveraging the Arise® Platform, you can quickly and easily transform your member service operation to meet the needs of an on-demand world and exceed your current and potential customers’ expectations.
Capabilities and solutions for fitness and wellness via the Arise® Platform
Centralized help desk
- On-Demand Call Center Resources
- Live Chat
- Email Support
- Social Media Management
- Billing Inquiries
- Customer Scheduling Support
Sales & service
- Inbound and Outbound Support
- Customer Retention & Outreach
- Upsell/Cross-sell
- Telemarketing
The Arise competitive advantage for fitness and wellness
At Arise, we help your business push through the growing pains that come from managing member care and support. The Arise® Platform allows your company to focus on customer retention while gaining new memberships with less cost and management burdens.
Studies show that it costs 5 to 10 times more to attain new customers rather than retaining your current members. Your business requires a centralized customer care system to interact with your virtual customer base as your in-store employees interact less with your target market. As the weight of the industry changes, Arise is there to spot you.
Flexibility
The Arise® Platform gives you the power to flex to meet demand regardless of peak volume spikes and other seasonal cycles that are common in the Fitness and Wellness industry.
Through Arise's advanced Starmatic™ Schedule Management System, we enable your member-service operations to access a large network of qualified service providers that log in and virtually serve customers. With our virtual platform, you gain the ability to dynamically scale resources up or down when needed. This approach provides numerous benefits including
- Improved member experience from eliminating frustrating hold times
- > 400% Seasonal Flex to Handle Peak Seasonality
Quality & brand advocacy
Our platform allows you to access highly qualified contact center resources with agents who are often active users of your brand. Imagine having your very own members reinforcing your brand's value with potential, new, and current members. That is possible with the 100% virtual and onshore network of resources available through the Arise Platform.
Security
Arise understands how critical security is when utilizing cloud-based technology solutions. Over the past 20 years, we’ve built the Arise® Platform around the highest security standards and compliance never experiencing a breach. When looking at the news, it becomes apparent that security is crucial to your brand and your ability to maintain and grow market share. Arise understands security is a component of your business' commitment to your customers and adheres to the following audits and certification protocols.
The Arise® Platform is:
- Level 1 PCI DSS Certified
- Audited for HIPAA Compliance
- SSAE18 Audit & Certification
- Utilizes the ISO27001 Audit Protocol
The hired muscle your organization needs
Leverage Arise's technology & performance enhancing processes to drive performance gains
The Arise® Platform helps you shred those internal inefficiencies and helps you build the muscle needed to exceed customer expectations quickly, efficiently, and at a lower total cost of ownership. Let the Arise® Platform take your Fitness and Wellness needs to the next level. Contact us today to find out more.
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