eCommerce
Flexibility to meet uncertain demand
Never drop a call or miss a chat.
In the eCommerce world, your Customer
Service may be the only touch point with your customer!
Your customers shop your brand every day, and your brand strives for perfection. Don’t let your customer care fall short. The Arise® Platform offers multiple ways to interact with your customers, from phone calls to email to chat. Service Partners in the Arise network are your best brand advocates because they are your customers. Think of it this way: Endless access to professional customers who are ready to help customers. Customers helping customers. Now that’s a good deal.
A personalized experience
Your business, your customers, your representatives. With our eCommerce outsourcing solutions, the Arise® Platform removes a business-to-consumer (B2C) mentality when interacting with your customers, enabling a human-to-human (H2H) approach. This allows a real connection on a personal level and builds a foundation of trust and goodwill needed for an outstanding customer experience. Because the Service Partners leveraging the Arise® Platform are often your own customers, there is an added level of brand advocacy that places your brand in the best light. Whether it is sales or customer service, your greatest brand advocates will be the ones engaging one-on-one with your customers using the Arise® Platform.
Superior support across
every channel
Arise’s innovative, eCommerce outsourcing solutions are built for omni and multichannel support for general inquiries, order management and tracking, returns, billing support, account management, or even website navigation support. Service Partners using the Arise® Platform can handle account issues such as balance inquiries, available credit, payment status, and warranty claims.
Customer support
- Customer Service Support
- Post-sale Support / Activation
- Returns / Exchanges
Sales and service
- Special Services Support
- Inbound Sales Support
- Billing and Accounts Receivable
- Order Processing
Loyalty
- Membership
- Loyalty Program Account Management
- Setup Loyalty Accounts
Arise’s exciting edge in eCommerce: online and on the phone
Arise believes that fast, personalized service is the key differentiator in eCommerce, and the ultimate value stream component for businesses to grow. The industry-leading flexibility of the Arise® Platform ensures your customers speak to brand champions even when call volume unexpectedly spikes. Arise helps clients become more customer-centric through secure, trusted technology and the quality of care Service Partners in the Arise network.
Privacy & security
At Arise, we take strides to keep your customers' most valuable info safe. Reliable information security is essential to building customer trust. The Arise Platform is consistently achieving the highest standard for security in processing credit card transactions and continues to improve every day. The Arise Platform provides a layered approach to end-to-end client security including Level 1 PCI DSS, SSAE 18 certified, and multifactor authentication. Using a secure interactive voice response (IVR) system, calls are transferred to capture and authenticate required inputs, such as social security numbers and credit cards, without involving a live person. Our security is top-notch and can be explored further in our Security section.
Quality experience
Consumers are loyal to retailers that get to know them, treat them with care and respect, and deliver on every interaction. Loyalty is something all the advertising money in the world can’t buy. Our platform provides you access to passionate, brand advocates who have the resources to offer a remarkable customer experience and who understand and support your brand. With our platform, you have the ability to leverage the most professional eCommerce service providers from anywhere in the country. (And the world!)
Innovative eCommerce customer solutions
Multi-lingual support
In addition to the features listed above, Arise offers access to eCommerce outsourcing capabilities and solutions in multiple languages to make sure your customers have memorable and comprehensive experiences with your brand. Further solutions include:
- Customer Care Support
- Level 1 and 2 Technical Support
- Invoice Inquiries and Adjustments
- Loyalty Program Management
Related Resources
Brick and click and BPO: Supporting the digital transformation of the retail customer experience
