Quality begins at the source. Agents working for Service Partners on the Arise® Platform have an average age of 38 with greater professional and college experience. This maturity and stability allow them to deliver more engaged and empathetic care.
Service Partners require their agents to complete a rigorous certification process ensuring they can meet the technical requirements, have the disposition for autonomous work, and exhibit the soft skills needed to deliver a great customer experience. Service Partners allow agents to choose their Brand, their schedule, and how often they work. This flexibility drives more engaging interactions with every customer they serve.
From triage to strategy: The future of customer care post pandemic whitepaper
How Gig-Economy Care is Delivering When Traditional BPOs Can't.
The COVID-19 pandemic has had devastating effects on the health of communities, the stability of the workforce, and the economic future for businesses. With ninety percent of global organizations using on-premise solutions for their contact centers, customer experience (CX) leaders, worldwide, moved mountains to set up work-from-home capabilities for as many of their agents as possible.
Now customer care organizations have entered a transition phase where it is critical to look for ways to improve service levels in the short term, while also building a strategy for what their care organization will look like post-pandemic.