The fastest way to financial success is to deliver more value to your existing base of customers. To do this, you need to make sure the people handling your customers are prepared with insightful knowledge that can lead to expanded sales.
Powered by immersive and interactive curriculum, Arise can make remote learning across your entire organization drive the most desirable outcome of every customer interaction. From designing learning journeys focused on customer outcomes to delivering immersive education that speeds time-to-proficiency, the Arise virtual learning platform combines curriculum design and digital learning technologies to make sure that every interaction is a profitable one.
From triage to strategy: The future of customer care post pandemic whitepaper
How Gig-Economy Care is Delivering When Traditional BPOs Can't.
The COVID-19 pandemic has had devastating effects on the health of communities, the stability of the workforce, and the economic future for businesses. With ninety percent of global organizations using on-premise solutions for their contact centers, customer experience (CX) leaders, worldwide, moved mountains to set up work-from-home capabilities for as many of their agents as possible.
Now customer care organizations have entered a transition phase where it is critical to look for ways to improve service levels in the short term, while also building a strategy for what their care organization will look like post-pandemic.