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Recent Posts

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Don’t Be a Zombie! How Human-in-the-Loop Saves Your Customer Experience from the Doom Loop

Break free from the customer service Doom Loop and prevent lifeless, robotic interactions. Discover how a Human-in-the-Loop approach keeps your Customer Experience alive and thriving.
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Breaking the Silence: Promoting Mental Health and Proactive Strategies in the Workplace

Discover the importance of prioritizing mental health in the workplace. Learn about proactive measures to create a healthier work environment. Find practical tips and free mental health resources for everyone.
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customer doom loop

The “Doom Loop” Dilemma: How Ignoring these New Regulations could negatively impact your business

We’ve all experienced it—the dreaded "doom loop" of automated customer service, trapped in an endless cycle of robotic menus and unhelpful chatbots. In fact, 67% of customers struggle with IVRs for at least five minutes to get an answer, and 41% have struggled for at least 15 minutes (eGain).
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telemedicine mobile app

Innovative Learning & Development Strategies for Enhancing Telehealth Patient Registration and Support​

The client, a leading telehealth provider, faced significant challenges in managing the registration of new members applying for complex telehealth services over the phone.
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Transforming Utility Customer Service: Enhancing CX and Reducing Costs with Arise’s Intra-Day Flex Capabilities

This major utility company faced significant hurdles in maintaining customer satisfaction during severe weather events. High call drop rates and low customer satisfaction scores were prevalent, particularly during these critical times.
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Whether you’re focused on talent development, employee engagement, boosting retention, or aligning training with business goals, our expertly curated resources—including case studies, thought leadership, videos, and blogs—demonstrate how we can drive impactful change across your organization.
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