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Author: David Williams

Recent Posts

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Navigating the Waves of Customer Care Challenges in Healthcare

With the global healthcare market expected to reach $932.74 billion in 2026 (Research and Markets), healthcare enterprises are looking to grow their market share with significant focus on customer care. To do so, healthcare enterprises will have to overcome four waves of challenges.Lots of individuals are looking to earn loyalty points and every brand wants to grow platinum members. To do so, brands in the Travel & Hospitality industry will have to overcome these waves of CX challenges, particularly during the summer and holiday travel seasons.
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Navigating the Waves of CX Challenges in the Banking, Financial Services, and Insurance Industry

The BFSI sector is a cornerstone of the global economy and one of the most complex industries. This complexity brings waves of CX challenges in managing customer relationships, selling intricate products, adhering to strict security protocols, navigating regulatory frameworks, and preventing agent burnout. Addressing these issues is crucial for standing out in a competitive market and building customer loyalty.Lots of individuals are looking to earn loyalty points and every brand wants to grow platinum members. To do so, brands in the Travel & Hospitality industry will have to overcome these waves of CX challenges, particularly during the summer and holiday travel seasons.
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Navigating the Waves of Customer Service Challenges in the Energy and Utilities Industry

Whether it’s electric power, natural gas, solar, wind power, or water supply, there are more than 54,000 utility companies in the U.S. alone (IBIS World). Each of these brands face unique waves of customer service challenges, particularly during peak usage periods and extreme weather events. Effectively managing these issues is crucial for maintaining customer satisfaction and market share.Lots of individuals are looking to earn loyalty points and every brand wants to grow platinum members. To do so, brands in the Travel & Hospitality industry will have to overcome these waves of CX challenges, particularly during the summer and holiday travel seasons.
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Arise: Hotel & Hospitality​

Arise thrives helping clients ride the waves that can challenge even the most strategically mapped customer journeys and lifecycles. From surge in bookings to personalization with generative AI, there’s no better way to ride any of these waves than with Arise.
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Arise: Quality as a Service

Arise transcends traditional care strategies, embedding quality into the DNA of your customer interactions. Our innovative platform marries human expertise with cloud-based agility, ensuring every customer moment is a benchmark of excellence.
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Navigating the Waves of Customer Experience (CX) Challenges in the Travel and Hospitality Industry​

It’s summertime and the one thing on everyone’s mind is vacation. Nearly 165M Americans are setting aside an average of $5,300 for their dream trip (IPX1031), and with that spend they demand the best experiences long before they make it to their destination of choice. Lots of individuals are looking to earn loyalty points and every brand wants to grow platinum members. To do so, brands in the Travel & Hospitality industry will have to overcome these waves of CX challenges, particularly during the summer and holiday travel seasons.
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