Leadership
Corporate & sales
leadership
Corporate & sales leadership
Scott Etheridge
Chief Executive Officer
Scott Etheridge is the Chief Executive Officer at Arise Virtual Solutions.
Scott has been with Arise for over ten years. Prior to taking the role of CEO, he led and managed the Global Financial, Independent Business, and Technology Operations of the company as the COO/CFO. Scott has over 20 years of senior leadership experience and is responsible for developing and executing overall company strategy and growth. Since his arrival at Arise, the company has more than tripled financial performance.
Before joining Arise in 2009, Scott was the Vice President and CFO of the Partnered Brands division of Liz Claiborne, where he spearheaded a $1.5 billion global wholesale operation. Prior to joining Liz Claiborne, Scott spent 11 years at NBCUniversal, a former subsidiary of General Electric, where he served in numerous leadership roles including CFO of NBC Sports, and led integration teams on acquisitions of both Telemundo and Universal. Before leaving GE, Scott held the role of Senior Vice President and CFO for NBCUniversal International where he led $3 billion in annual sales and was responsible for international operations and expansion.
Scott is an Auburn University graduate with a Bachelor of Science in Business Administration and Accounting. While at GE, Scott graduated from several leadership and Six Sigma programs. He has also served on the Finance Committee of the NY Chapter of the American Red Cross.
Christopher McLaughlin-Brooks
SVP, Chief Information Officer
Christopher McLaughlin-Brooks leads the Information Technology function at Arise. Christopher is a 30-year veteran of the technology and retail services sectors and brings a strong track record to Arise. Prior to joining Arise, Christopher was the CIO at TaskUs and Parallels and has also served in Senior IT leadership roles for SAP, Business Objects, and Yahoo. He holds two bachelor’s degrees in Computer Science and Foreign Language from the University of London.
In Christopher’s free time, he enjoys creative arts such as making fine chocolate, cooking, and writing.
Robert Padron
Chief Growth Officer
Robert Padron is EVP, Chief Growth Officer at Arise. Robert is responsible for leading the Business Development, Client Marketing, and Strategic Account Management teams. Robert is an evangelist for the CX Platform Economy and believes wholeheartedly that a work-from-home platform must be a critical component of any organization looking to deliver world-class care. He is a trusted advisor for our clients and ensures that the unique value that Arise offers our customers comes to life in the work we do every day.
Prior to this role, Robert was Chief Customer Officer and was responsible for leading the Global Customer Success organization – orchestrating one voice across Customer Success inside Arise – and one unified and cohesive experience externally – with our customers. Robert has a proven track record of spearheading and delivering results-driven CX transformation for our clients in the Healthcare, Insurance, Financial Services, Retail, Travel, and the Telecommunications industry.
Prior to joining Arise in 2010, Robert spent 15 years at Precision Response Corporation as Senior Director of Client Services. Over his tenure there, he held multiple roles within organizational development, operations, client services, and project management providing him with a breadth of experience to understand the business holistically.
Robert holds two bachelor’s degrees, one in business administration and the other in music from the University of Miami. He has a Master of Business Administration from Nova Southeastern University.
Ana Sanso-Hill
Chief Financial Officer
Ana Sanso-Hill is the Chief Financial Officer.
Ana is responsible for oversight of financial planning and analysis, accounting, controllership, tax, treasury, and all finance-related processes and activities. She joined Arise in 2013 and previously served as the company’s VP of Accounting, Controller. Previously, Ana spent four years at RSM US LLP and 9 years at PricewaterhouseCoopers. She is a CPA with a bachelor’s degree in accounting and a master's degree in tax from Florida International University
Lisa Carstarphen
Senior Vice President, General Counsel
Lisa R. Carstarphen is the Senior Vice President and General Counsel at Arise. Lisa joined Arise in December 2011 and is responsible for leading the Arise legal team, as well as providing corporate governance leadership and legal counsel to the Arise senior executive team.
Prior to joining Arise, Lisa served as Vice President, General Counsel and Corporate Secretary of Russell Hobbs, Inc. (formerly known as Salton, Inc. and Applica Incorporated) for over ten years where she was responsible for all legal matters for the company, including securities, corporate finance and corporate governance matters. Before Russell Hobbs, Inc. Lisa was a shareholder at Greenberg Traurig, P.A. and served as Vice President, Associate Counsel and Assistant Corporate Secretary of Capital Bancorp, a bank holding company.
Lisa brings a wealth of knowledge and over 20 years of broad-based legal experience in providing boards of directors and senior corporate management of public and private companies with counseling on a wide variety of legal matters.
Lisa received her Juris Doctorate from the University of North Carolina, where she served as a member of the North Carolina Law Review, and her undergraduate degree in Marine Affairs from the University of Miami. Lisa is a member of Phi Beta Kappa.
Kim Kerley
VP, Chief Human Resources Officer
Kim Kerley leads the People team at Arise Virtual Solutions.
Kim brings more than 20 years of senior leadership experience to Arise and is responsible for fostering and preserving a vibrant culture, making Arise a great place to work.
Before joining Arise, Kim founded and led a successful boutique consulting firm delivering culture, strategy, and diversity, equity, inclusion, and belonging solutions to clients across industries. Kim was Chief People Officer for International Justice Mission, a Washington DC-based human rights NGO. Before joining IJM, Kim served in progressive HR executive roles at Capital One for 7 years. She’s also held senior leadership positions in Learning & Development, Technology and Operations, and Marketing at Intuit and Citigroup.
Kim is a graduate of the University of North Texas and holds an MBA from the College of William & Mary. A trained executive coach, she resides in Western Pennsylvania with her husband, three boys, and three dogs.
Jonathan Shroyer
Chief CX Innovation Officer
Jonathan's mantra as a leader is to dream big and then go forth to achieve what others say is not possible… The future is built by those that say how can it be done and adopt Nelson Mandela's "win or learn" philosophy.
This has never been more evident than in co-founding of Officium Labs, which Arise acquired in 2021. He also believes actions speak louder than words...here are the words of others about his leadership actions.
Industry Recognition:
- Fortune Asia – Super 40 Companies and Brightest Minds of 2022
- Wall Street Journal – Top CX Professionals of 2022
- Engati – Top CX Influencers of 2022
- Outlook India - 2021 Inspiring Business Leaders
- Who’s Who in America – Top Professional
- Industry Era – Top 10 CEO’s to watch
- Dotcom Magazine – 2021 Impact Company of the year
- The Executive Headlines – 20 Best companies to watch
- The Silicon Review – Top 50 Innovative companies of 2021
- CIO Bulletin – 50 Best companies to watch
- CEO Views – Top Executive Profile
- Entrepreneurs of Success – 2021 Leader of Impact
Industry Awards:
- North American Customer Centricity – Best CX Strategy winner, top three in : Customer-Centric Culture, Business Change or Transformation, Employee Experience
- IXCA 21 – finalist for CX Leader of the year, Best CX Transformation, Best CX Strategy
- Peer Awards – Engaging Customers with Technology, Customer Engagement Strategy
- Frost and Sullivan – Best CX Strategy, Mary Poppins award
- International Resilience Awards – Best Culture
If you want to be best in class and turn your CX cost center into a profit center, he is our expert for you to connect with!
Judith Rodriguez
Senior Vice President & General Manager, Arise
Senior Vice President and General Manager
Judith Rodriguez is Senior Vice President and General Manager at Arise. In this role, she is responsible for business development and delivering client results to some of the world’s most recognized brands.
Judith is a seasoned professional with more than 23 years in the business process outsourcing industry. Her professional career has concentrated on developing and managing key client relationships, delivering world-class outsourced services, and driving organizational growth strategies.
Judith started her career at PRC and has experience managing all facets of Client Services, Certification & Quality, and Operations across a variety of industry verticals including financial services, tech support, and concierge. Judith is a leader who has proven experience retaining and growing Fortune 500 customer relationships by exceeding customer targets and building strong teams through thought leadership.
Judith holds a Master’s Degree from St. John’s University of New York City.
Keir Greenwood
Chief Transformation Officer
Keir is the Chief Transformation Officer at Arise Virtual Solutions.
Prior to taking the role of Chief Transformation Officer at Arise, he was Vice President & General Manager of Arise EMEA and was responsible for the implementation, operational delivery, and relationship management of new and existing Clients in the European portfolio.
Keir joined Arise in 2009, has a background in staffing solutions, and currently resides in the northwest of the UK.
John Pompei
Senior Vice President, Customer Success
John Pompei is SVP of Customer Success at Arise. John is responsible for implementation and operational delivery for Arise Gaming and Arise Consulting services.
Before joining Arise, John was Chief Customer Officer at Officium Labs, leading Sales, Marketing and Service Delivery. Prior to that role, John was Head of Global Player Experience at EA, DVP of Customer Operations for Sears & Sears Marketplace, and he spent 15 years at Microsoft in several leadership roles, including leading Consumer Support across Europe, Middle East & Africa, while also leading Global Skype Support.
John has been recognized as a CX thought leader, developing strategies, and implementing solutions for customers across the globe. His ability to blend the use of technology with the human element, has enabled him and his teams to be recognized for excellence in Customer Experience and Support.
John received his bachelor’s degree from the University of Nevada-Las Vegas and was a Distinguished Graduate from the US Air Force Leadership School.
Tim Savitt
Vice President, Business Development - Generalist
Tim Savitt is an accomplished, high-energy sales executive and trusted advisor, with global customer service expertise within the retail/eCommerce, technology, telecommunications, travel, and financial industries. He is a decisive, results-oriented team builder and motivator, with a passion for creating and delivering on business objectives.
Tim has been providing customer care solutions for Fortune 500 companies for over 15 years and remains passionate about helping clients realize customer service excellence via Omni channel communications. He is driven each day knowing that he must successfully deliver on the “promise” of providing an outstanding customer experience for his clients.
Anthony Tortolini
Vice President, Business Development
Anthony Tortolini is a seasoned business process outsourcing (BPO) sales executive. A trusted consultant with more than 25 years' expertise in retail/eCommerce, technology, travel and hospitality, financial services, and government, Anthony is passionate about driving success for his clients and has a track record of building long-lasting relationships as a result.
Anthony represents a passionate people champion, focused on the customer experience and ensuring true customer loyalty. With strong business strategy and enterprise-wide technology skills, detailed financial and operations savvy, and an extensive record of innovation and success, Anthony delivers valuable outcomes for all.
Bill Trocano
Vice President, Business Development
Bill Trocano is an experienced and trusted BPO executive with a depth of experience within the Healthcare/Insurance and Utilities Industries among others. Over the course of his career, he has partnered with numerous companies to enhance their customer experience and gain efficiencies providing them with a higher ROI and high level of service for their customers.
Prior to joining Arise, Bill spent in excess of 15 years in the industry with some of the largest organizations in the world and has had the opportunity to travel all over the world on behalf of his clients.
Bill attended Syracuse University where he majored in marketing and finance.
We are Arise
Arise is fundamentally changing how companies interact with their customers, by connecting them to the gig economy and real-time, on-demand micro-companies to achieve a superior customer experience.
