Our Fearless Leaders
Chief Executive Officer
As a global leader with a passion for driving innovation and exceptional results, and now CEO of Arise, I get to deliver on that passion every day! At Arise, we provide an unassailable and unique servicing model that empowers people to work on their own terms and provides customers with a highly flexible and high-quality servicing solution.
My proudest moments throughout my career have been those of developing future leaders and leaving a lasting positive impact at the organizations I have been a part of.
As Founder and Managing Partner of Vivtera, a global business transformation firm backed by leading private equity firm Warburg Pincus, I have also leveraged my more than two decades of leadership and growth experience to partner with fast-growth technology, healthcare, and financial services companies to build their competitive edge. During my time as an Executive Officer at Genpact, I played a key role in shaping the company's global business operations and corporate strategy by building its Financial Services and Healthcare vertical.
Prior to my role at Arise, I served on the board of NASSCOM Foundation, which helps create sustainable and equitable impact; and was an elected member of the NASSCOM Executive Council, where I had spearheaded the 'FutureSkills' task force to re-skill and up-skill talent.
I have a bachelor’s degree in economics and completed an Advanced Management Program at Harvard Business School. Additionally, I serve on the Global Corporate Advisory Board of edX.org and am a Founder and Trustee of Plaksha University, a collective philanthropic effort to create future tech leaders.
Outside of work, I spend time mentoring entrepreneurs and am an avid traveler and philanthropist.
Chief Human Resources Officer
Kim Kerley leads the People team at Arise Virtual Solutions.
Kim brings more than 20 years of senior leadership experience to Arise and is responsible for fostering and preserving a vibrant culture, making Arise a great place to work.
Before joining Arise, Kim founded and led a successful boutique consulting firm delivering culture, strategy, and diversity, equity, inclusion, and belonging solutions to clients across industries. Kim was Chief People Officer for International Justice Mission, a Washington DC-based human rights NGO. Before joining IJM, Kim served in progressive HR executive roles at Capital One for 7 years. She’s also held senior leadership positions in Learning & Development, Technology and Operations, and Marketing at Intuit and Citigroup.
Kim is a graduate of the University of North Texas and holds an MBA from the College of William & Mary. A trained executive coach, she resides in Western Pennsylvania with her husband, three boys, and three dogs.
Chief Operating Officer
Global operations executive with 20 years of diverse and extensive experience with Fortune 100 companies, including Dell and IBM.
Over the years, Hemi has successfully built and led global teams in operations, process excellence and workforce management. Based out of San Antonio, Texas.
Chief Information Officer
Christopher McLaughlin-Brooks leads the Information Technology function at Arise. Christopher is a 30-year veteran of the technology and retail services sectors and brings a strong track record to Arise. Prior to joining Arise, Christopher was the CIO at TaskUs and Parallels and has also served in Senior IT leadership roles for SAP, Business Objects, and Yahoo. He holds two bachelor’s degrees in Computer Science and Foreign Language from the University of London.
In Christopher’s free time, he enjoys creative arts such as making fine chocolate, cooking, and writing.
Chief Financial Officer
Jim brings 25 years of financial and operating experience leading global teams across a variety of industries, including banking and financial services, technology, transportation, and manufacturing. Most recently Jim served as CFO of Conduent’s $2b global Commercial Solutions business delivering BPO, Call Center, and technology platform services. Prior to Conduent, he was Group Vice President, Finance at Travelport, a global travel technology service provider. Jim led multiple areas of the business, including Technology & Operations, Product Development, and serving as Travelport's Chief Procurement Officer. He’s also held leadership roles at General Electric, The Northern Trust Company, and Cornelius, focused on P&L leadership, Financial Planning & Analysis, Controllership, Audit, and Sourcing.
Jim graduated from Boston University with a bachelor’s degree in Business Administration and Finance. He lives in the Metro Atlanta, Georgia area with his wife and three daughters.
Chief Growth Officer
Robert Padron is EVP, Chief Growth Officer at Arise. Robert is responsible for leading the Business Development, Client Marketing, and Strategic Account Management teams. Robert is an evangelist for the CX Platform Economy and believes wholeheartedly that a work-from-home platform must be a critical component of any organization looking to deliver world-class care. He is a trusted advisor for our clients and ensures that the unique value that Arise offers our customers comes to life in the work we do every day.
Prior to this role, Robert was Chief Customer Officer and was responsible for leading the Global Customer Success organization – orchestrating one voice across Customer Success inside Arise – and one unified and cohesive experience externally – with our customers. Robert has a proven track record of spearheading and delivering results-driven CX transformation for our clients in the Healthcare, Insurance, Financial Services, Retail, Travel, and the Telecommunications industry.
Prior to joining Arise in 2010, Robert spent 15 years at Precision Response Corporation as Senior Director of Client Services. Over his tenure there, he held multiple roles within organizational development, operations, client services, and project management providing him with a breadth of experience to understand the business holistically.
Robert holds two bachelor’s degrees, one in business administration and the other in music from the University of Miami. He has a Master of Business Administration from Nova Southeastern University.
Cathy Mathews Graf
Cathy Mathews Graf is the SVP & General Counsel at Arise Virtual Solutions.
Cathy brings nearly 30 years of broad-based legal and senior leadership experience to Arise. She previously served as Senior Vice President, Legal & Administration, and Corporate Secretary to Journera, Inc., and founded a successful boutique legal practice providing contracted general counsel services to companies across a variety of industries. Cathy gained litigation experience as a partner with Wildman, Harrold, Allen & Dixon LLP and in-house counsel for Orbitz, Inc., and Arthur Andersen LLP. She received her Juris Doctorate from DePaul University College of Law, where she was a member of the law review, after graduating with a Journalism degree from Michigan State University.
Chief CX Innovation Officer
Jonathan Shroyer is a gaming services visionary who believes fully that the future is built by those that ask “how can it be done?” and adopt Nelson Mandela's "win or learn" philosophy.
This has never been more evident than in his co-founding of Officium Labs, which Arise acquired in 2021. Officium Labs, now Arise Gaming, continues to revolutionize player experience through its innovative approach to community building, analytics, and custom solutions for some of the biggest names in the industry.
Throughout Jonathan’s award-winning career, he has been led by the mantra to dream big and achieve what others say is not possible. His people-focused leadership and innovative vision have garnered much industry recognition, being named to numerous top executive lists, including Fortune Asia’s Super 40 Companies and Brightest Minds of 2022 and Wall Street Journal’s Top CX Professionals of 2022.
If you want to be the best in class and turn your CX cost center into a profit center, he is our expert for you to connect with!
Chief Transformation Officer
Keir is the Chief Transformation Officer at Arise Virtual Solutions.
Prior to taking the role of Chief Transformation Officer at Arise, he was Vice President & General Manager of Arise EMEA and was responsible for the implementation, operational delivery, and relationship management of new and existing Clients in the European portfolio.
Keir joined Arise in 2009, has a background in staffing solutions, and currently resides in the northwest of the UK.
We are Arise
Arise is fundamentally changing how companies interact with their customers, by connecting them to the gig economy and real-time, on-demand micro-companies to achieve a superior customer experience.