Better Than An
Apple A Day

Your Patients' Health,
Our Care & Support

Healthcare Support & Call Center Solutions on the Arise Platform

The healthcare industry is constantly evolving, with policy changes, medical advancements, and rising consumer demand and expectations. In a rapidly changing industry, how do you keep costs at a minimum, build your brand loyalty, and do so while creating an unforgettable customer experience? The Arise platform is your gateway to outsourced healthcare solutions to meet any and all of your customer support service requirements.

As Healthcare Advances,
So Do Our Solutions

We understand that the need for high quality business process outsourcing solutions is not enough to keep pace with the growth and ever-shifting trends in the healthcare industry. Payers and Providers alike are being challenged by changes to the industry and the need to keep patients and members informed. By harnessing a nationwide network of micro call center businesses that engage tens of thousands of high-quality, entrepreneurial, home-based professionals, companies are able to map agents to their members, often with local resources. And by drawing from every region of the country, our network often enables your customers to support your customers.

Strategically Sourcing To
Meet Your Needs

Through the Arise platform, your healthcare members will find a variety of answers to their every concern, from annual enrollment, to important scheduling to prescription support. Using the Arise platform, you have access to thousands of resources and are best able to match your clients with the right person, often locally. Resources with specialized healthcare experience like former nurses, healthcare professionals, counselors, and managers can be your voice of contact in numerous ways. The Arise platform can support:

Non-Clinical Support Services

  • 24/7/365 Medical Answering Services
  • Provider Outreach and Support
  • Customer Service
  • Life and Workers Compensation Support
  • Healthcare Surveys
  • Complaints and Grievances
  • Physician Referral

Payer Support Services

  • Member Enrollment and Retention
  • Medicare and Medicaid Support
  • Eligibility Verification of Benefits
  • Health Rise Assessments
  • Claims Support
  • Provider Referral, Look-Up and Support
  • Star Ratings Survey

Pharmaceutical and Medical Device Support Services

  • Customer Service
  • Prescription Drug Support
  • Centralized Scheduling
  • eCommerce Support
  • Patient Satisfaction Surveys

Our Competitive Edge

At Arise, we offer healthcare support services, integrated customer communication, and service strategy to meet the ever-changing demands of the healthcare industry. Our healthcare solutions have proven to substantially increase quality and productivity while decreasing operational costs. Our 100% virtual platform allows you to cater to your client or member through an on-demand network of micro call centers. With Arise, the choice is clear.  

Flexibility

Affordable Care Requires Flexibility

Seasonal enrollment and sales, and regulations such as the Affordable Care Act (ACA) all contribute to unpredictable business patterns. Through the Arise platform:

  • Allows for 20% to 40% intra-day unplanned flex
  • Allows for 200% to 400% planned seasonal flex
  • Allows for scheduling in 30-minute increments for quick response times

Privacy &
Security

privacy & security

Arise's Health Information Portability & Accountability Act (HIPAA) compliant programs allows protection of your organization and your customer's information. Rigorous, advanced screening assures only the most specialized customer service providers are servicing your organization.

Innovation
&
Technology

INNOVATION & TECHNOLOGY

Your healthcare industry demands met by our innovative technologies and healthcare call center solutions: Crowdsourcing Cloud-based services On-demand outsourcing operations Secure desktop Mobile integration

A Healthy Process:

Additional Arise Solutions & Capabilities

New or open enrollment? Policy changes? Seasonal bugs? The Arise platform is just what the doctor ordered. With the ability to flex up or down, call centers in the Arise network can cover any unexpected surge of volume or member concerns. And with the extended capabilities that the Arise platform offers, problems are prevented before they begin. Comprehensive solutions are what set the Arise platform apart from other options. Learn more about all our platform can offer for your unique needs.

  • Advanced Technical Support
  • Customer Care Support
  • Multiple Languages to Address Concerns
  • Resources with Healthcare Experience

Related Resources

07.25.16 | White Papers

Arise Flex for Healthcare

Learn More

01.11.17 | Blog

Healthcare Customer Care Management Climbs Out of the Box

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12.01.16 | White Papers

Arise Healthcare Payer Solutions

View Now

02.02.17 | Blog

Would You Like Fries With That? What the Healthcare Industry Can Learn From the Drive-Thru

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