Challenge
The largest provider of pallet and container pooling services had an urgent count request that could not be effectively completed by their existing vendor partner. Because of this vendor’s shortfall, a reliable partner that could be both consistent in its efforts and flexible enough to meet unexpected demand became an imperative. The partner also had to be proactive with feedback.
Solution
Aligned Service Partner support with the client’s inventory needs, addressing planned spikes, without impacting quality.
Conducted process audit and uncovered challenges in proactive response and or effective client customer communication.
Created a DC response survey to assist with timely audit services completion within the given timeframe.
Built “Auditor Touchbase,” an onboarding and relationship fostering system to help track, monitor, and effectively select the right people for each count location.
Created an external client drive to store and share all required data collection items with the client.
Conducted process audit and uncovered challenges in proactive response and or effective client customer communication.
Created a DC response survey to assist with timely audit services completion within the given timeframe.
Built “Auditor Touchbase,” an onboarding and relationship fostering system to help track, monitor, and effectively select the right people for each count location.
Created an external client drive to store and share all required data collection items with the client.