Challenge
Required a solution that could scale to support seasonal Spring and Fall activity as well as frequent call surges from weather events Requires a diverse business solution to support a diverse market across four Canadian provinces Need for a strong customer experience and lack the ability to effectively cross-sell products and services
Solution
Service call support for heating/cooling/water heater solutions. Anything from scheduling service calls to initial issue research & resolution.
Sales: selling maintenance plan that covers most unexpected repair costs
Retention: handle retention calls from those enrolled in customer protection plans and water heater leases