Get Ready for the CX Memorial Day Rush with Arise

While many in the Travel industry are already preparing to deliver the ultimate customer experience for Memorial Day 2025, many are keenly focused on doing what it takes to surpass service and sales goals over the upcoming Labor Day weekend despite all the recent inclement weather challenges. For all these scenarios, Arise has you covered.

Navigating the waves of holiday peaks in the Travel and Hospitality Industry

From end of year holidays to summer vacation planning, every season brings waves of service and sales activities and a surge in contact volume for the Travel industry. This, coupled with the recent weather and technology happenings, bring unexpected challenges for Travel industry contact center leaders.

There’s no better way to ride these waves than with the Arise® Platform, all while helping Travel brands maintain customer loyalty and revenue objectives.

Here’s how we can help you overcome the biggest hurdles during these critical times:

Scheduling and Attainment: Arise’s proprietary Starmatic® Scheduling System enables scheduling in 30-minute increments, 24/7/365, providing up to 200% unplanned intraday flex and 600% seasonal flex. Advanced workforce management tools predict and manage staffing needs.

Global Scale: Tap into a massive network of experienced, global Service Partners ready to provide support. Advanced workforce optimization drives agents to programs that best suit their skills and passions.

Learning & Support: With above-industry standard speed to proficiency, Arise’s virtual learning programs and support tools ensure that agents are well-prepared to engage customers and meet your holiday sales goals.

Personalization: Proactive customer service, sentiment analysis, and AI toolsets help to tailor interactions effectively and transform customer engagements.

What makes the Arise® Platform standout during the holiday peaks?

+ Bookings

Upsell Conversion Above Client Goal

100%

+ Guest Satisfaction

90%

First Call Resolution

Service Partner Background & Experience*

Average Age

+ College Degree

50%

Multilingual

18%

Complex Travel

31%

Travel Technology (e.g. Sabre,

Apollo, Amadeus)

*Based on a sampling of the network of Service Partners on the Arise® Platform

Learn more about Arise® Platform Service Partners

Ready to take your Travel to the next level this holiday season?

Get in touch with us today to learn more about our customized solutions and how we can help you achieve your goals.

Transform Your Digital Customer Support :

So, as we look toward a future filled with the unexpected, the question is no longer if chaos will strike, but when—and whether you have the right partner to help you embrace it. With the Arise® Platform, contact centers are ready to ride the waves of business continuity and meet the demands of an unpredictable world head-on.