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Case Study: Fast-growing global roadside assistance client unlocks analytics to drive CX success, reducing AHT by 50%

Fast-growing global roadside assistance client unlocks analytics to drive CX success, reducing AHT by 50%

“Information is the oil of the 21st century, and analytics is the combustion engine.”—Peter Sondergaard, Senior Vice President and Global Head of Research at Gartner, Inc.

Case Study: Big box retailer constructs new learning journey, boosting likelihood to shop again scores by 4 points

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