A high-end luxury goods retailer was grappling with a surge in fraudulent activities within its customer support operations. These incidents led to financial losses, eroded customer trust, and damaged the brand’s prestigious reputation.
Looking to stay ahead in the dynamic world of customer experience (CX) and contact center management? Attending industry conferences and events is an excellent way to gain insights, network with professionals, and discover the latest trends and innovations. Here’s a curated list of some of the best conferences and events in 2024 that you won’t want to miss:
Cruise client “sails” to new success with innovative learning journeys
Jamaica isn’t just about reggae and beaches; it’s quickly becoming a hub for nearshore contact center outsourcing. So what makes this Caribbean island such a compelling choice?
Outsourcing customer service has been a hot topic in boardrooms across the world, and nearshore locations like Jamaica are often on the shortlist. But what are the pros and cons of making this strategic move? Let’s dig in.
Welcome to the first installment in our exciting new blog series all about nearshore outsourcing!
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