As we traverse the early months of 2024, the continuation of layoffs across various verticals remains a stark reality for the global workforce.
In the lightning-paced realm of customer experience (CX) and game development, there are a few epic events that truly shine in our best CX gaming events to hit in the 2024 lineup. These aren’t just gatherings; they’re an epicenter of groundbreaking innovation, mind-blowing learning, and endless networking opportunities for pros itching to smash the limits of game dev and customer engagement.
The holiday season brings joy and cheer, but for companies, it also brings an increased risk of fraud and security breaches. With the surge in customer inquiries and transactions, workers providing customer support become prime targets for malicious actors seeking to exploit vulnerabilities. However, amidst these challenges, remote work has emerged as a surprisingly effective solution for bolstering security measures. In this blog post, we’ll delve into the intricacies of customer support fraud during the 2023 holiday season and explore how remote workers contribute to enhanced security protocols.
The realm of workforce management (WFM) is witnessing a seismic shift. In an era where customer demands are ever-changing and market dynamics are unpredictable, the need for agile, efficient, and responsive workforce management strategies has never been more critical. This blog delves into the evolution of WFM, exploring how innovative solutions like Arise’s Workforce Management-as-a-Service are transforming the landscape.
This blog post delves deep into why outsourcing gaming support can be a monumental shift for your game studio. From player support to localization services, read on to know how outsourcing can make your gaming world better.
Jamaica isn’t just about reggae and beaches; it’s quickly becoming a hub for nearshore contact center outsourcing. So what makes this Caribbean island such a compelling choice?
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