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Navigating the Waves of Customer Care Challenges in Healthcare

July 25, 2024 No Comments

With the global healthcare market expected to reach $932.74 billion in 2026 (Research and Markets), healthcare enterprises are looking to grow their market share with significant focus on customer care. To do so, healthcare enterprises will have to overcome four waves of challenges.Lots of individuals are looking to earn loyalty points and every brand wants to grow platinum members. To do so, brands in the Travel & Hospitality industry will have to overcome these waves of CX challenges, particularly during the summer and holiday travel seasons.

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Navigating the Waves of CX Challenges in the Banking, Financial Services, and Insurance Industry

July 25, 2024 No Comments

The BFSI sector is a cornerstone of the global economy and one of the most complex industries. This complexity brings waves of CX challenges in managing customer relationships, selling intricate products, adhering to strict security protocols, navigating regulatory frameworks, and preventing agent burnout. Addressing these issues is crucial for standing out in a competitive market and building customer loyalty.

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Navigating the Waves of Customer Service Challenges in the Energy and Utilities Industry

July 25, 2024 No Comments

Whether it’s electric power, natural gas, solar, wind power, or water supply, there are more than 54,000 utility companies in the U.S. alone (IBIS World). Each of these brands face unique waves of customer service challenges, particularly during peak usage periods and extreme weather events. Effectively managing these issues is crucial for maintaining customer satisfaction and market share.Lots of individuals are looking to earn loyalty points and every brand wants to grow platinum members. To do so, brands in the Travel & Hospitality industry will have to overcome these waves of CX challenges, particularly during the summer and holiday travel seasons.

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Navigating the Waves of Customer Experience (CX) Challenges in the Travel and Hospitality Industry​

July 18, 2024 No Comments

It’s summertime and the one thing on everyone’s mind is vacation. Nearly 165M Americans are setting aside an average of $5,300 for their dream trip (IPX1031), and with that spend they demand the best experiences long before they make it to their destination of choice.
Lots of individuals are looking to earn loyalty points and every brand wants to grow platinum members. To do so, brands in the Travel & Hospitality industry will have to overcome these waves of CX challenges, particularly during the summer and holiday travel seasons.

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Navigating the Waves of Challenges in the Retail/eCommerce Industry

July 16, 2024 No Comments

Based on 2023 outcomes, it is estimated that the retail and eCommerce industry will see record-breaking holiday sales of $988.5B – $998.2B in 2024 (NRF). To get a meaningful piece of that pie, leaders will have to overcome three major hurdles: (1) hiring and training enough seasonal agents, (2) ensuring proper staffing levels, and (3) implementing adaptive workforce optimization (WFO). These tasks are critical to maintaining customer satisfaction and operational efficiency during peak periods.

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