From Black Friday to Valentine’s Day, Mother’s Day to Halloween, every holiday brings waves of service and sales activities and a surge in contact volume. There’s no better way to ride these waves than with the Arise® Platform, all while helping Retailers surpass both sales and CX metrics.
Here’s how we can help you overcome the biggest hurdles during these critical times:
Scheduling and Attainment: Arise’s proprietary Starmatic® Scheduling System enables scheduling in 30-minute increments, 24/7/365, providing up to 200% unplanned intraday flex and 600% seasonal flex. Advanced workforce management tools predict and manage staffing needs.
Global Scale: Tap into a massive network of experienced, global Service Partners ready to provide support. Advanced workforce optimization drives agents to programs that best suit their skills and passions.
Learning & Support: With above-industry standard speed to proficiency, Arise’s virtual learning programs and support tools ensure that agents are well-prepared to successfully engage customers and meet your holiday sales goals.
to goal AHT
102%
Abandon Rate 2.7% ahead of goal
1.3%
Up to increase on Average Order Value
6%
+ CSAT
Average Age
38
+ College Degree
50%
Customer Service
78%
Retail/eCommerce Support
44%
Luxury Goods
*Based on a sampling of the network of Service Partners on the Arise® Platform
Learn m® Platform Service Partners