The “Doom Loop” Dilemma: How Ignoring these New Regulations could negatively impact your business
We’ve all experienced it—the dreaded "doom loop" of automated customer service, trapped in an endless cycle of robotic menus and unhelpful chatbots. In fact, 67% of customers struggle with IVRs for at least five minutes to get an answer, and 41% have struggled for at least 15 minutes (eGain).
