Technical Support
Tech Savvy From
a Tech Company
Get Customer Technical Questions Resolved with Arise
Technical & Help Desk Support Outsourcing on the Arise Platform
Arise is a technology company, so we know the importance of tech support. Nothing is more frustrating than calling a technical support line only to be put on hold, ignored or find someone on the other end of the line who can’t help your issue.
The Arise platform provides access to exclusively onshore technical support professionals who speak your customer’s language and are experts in your brand. We are the next level of technical support, with 20+ years of experience to ensure a superior customer experience and improve customer loyalty. Customizable technical solutions partnered with excellent customer service? Now that’s savvy.
Arise: Not Your Average Outsourced Technical
Support Company
Arise understands the value of a superior tech support experience and its impact on customer loyalty. That’s why we partner with a vast network of onshore micro call center companies with work-at-home tech support providers who are sensitive to your customers’ needs, and know your brand inside and out. Our help desk platform is omnichannel; available over the phone, in a live chat session, via email, or wherever your customers are, with proven results in improving first contact resolution.
With our unique platform, Arise can offer access to a flexible workforce, which means your customers are never kept waiting. Our flexible scheduling technology, starmatic™, allows an immediate response to real-time call volume patterns and the ability for your company to scale up or down as your business needs, maximizing utilization and minimizing calls on hold. The Arise platform is the perfect solution to technical support for high tech companies during new product launches, software updates or upgrades, and more.
Complete Help Desk Management:
Multitiered Tech Support from an
Industry Leader
Your customers experience a diverse array of issues ranging from the most basic to the most complex. Our goal at Arise is to be your technical support partner. We provide customizable help desk management solutions to resolve your customers’ issues as quickly as possible on the first point of contact, while providing significant costs savings.
Your Technical Support Solutions
Self-Service Technology: The Arise platform provides a number of cost-saving efficiencies through self-service technologies including customizable interactive voice response (IVR) menus and virtual receptionist / automated attendant services, provided by the Arise Virtual Assistant (AVA). AVA is a sophisticated AI technology with an interactive, conversational language which can be embedded in a variety of environments or platforms.
Comprehensive level 1, 2, and 3 support customizable to your business including:
- Hardware and Software Installations and Upgrades
- Remote Desktop Support
- Troubleshooting
- Username Recovery and Password Resets
- Website Navigation
- Incident Tracking and Case Management
