BPO Call Center
BPO CALL CENTER AS YOU KNOW IT
SAY GOODBYE TO TRADITIONAL CALL CENTERS
For over 20 years, the Arise platform has connected a network of micro call centers to Fortune 500 and mid-market companies. Over the past decade, we’ve watched businesses trade traditional, brick and mortar BPO call centers for a flexible, on-demand database of tens of thousands of brand advocates always ready to provide the highest quality customer experience. Today, our platform is recognized by global industry leaders and influencers, earning us the 2017 Stevie Gold Award for Best Use of Technology in the Sales and Customer Service category.
A FLEXIBLE ALTERNATIVE
Arise’s cloud-based customer management platform provides highly flexible call center outsourcing solutions enabling a superior customer service interaction. Traditional BPO call centers operate with customer support associates staffed on site. When call volumes are higher than expected, there is no way for the operation to flex up at a moment’s notice, meaning longer wait times and unhappy customers. With Arise, a network of brand advocates is standing by to help meet the most unexpected needs.
PASSIONATE BRAND ENTHUSIASTS
Inside a traditional BPO call center, customer service suffers from employee turnover, a geographically limited workforce and brand agnostic service. The network of independent call centers using the Arise platform delivers an elevated customer experience by giving companies the ability to tap into a database of 100% committed entrepreneurs. The network is not limited to a 20-mile radius, allowing companies to access the unique resources they need to meet business needs.
CAN YOUR BPO CALL CENTER KEEP UP?
Our award-winning virtual platform gives you the power to scale up or down capacity at a moment’s notice to meet fluctuating business and customer demand. Disasters. Weather. Unexpected call volume. Forecasts are always wrong, so your solution needs to be capable of flexing to ensure your customers don't have to absorb the impact. Ours offers 20-40% on-demand intraday flex. Can your BPO call center do that?Learn More
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