Remote control: Best practices in implementing a Work-at-Home contact center solution

In the midst of a national or global epidemic, how can your customer experience, and as an extension, your brand, survive?  With flexible teleworking policies already in place, many employees can be moved to home-based arrangements with reasonable ease. For brick and mortar contact centers, however, remote work can be a significantly more complicated effort.

A tried, tested, and true experts in the work-at-home domain, Arise Virtual Solutions, is pleased to share best practices around finding the right resources, virtual learning, flexible scheduling, quality performance, communications and remote engagement, as well as technology and security to help organizations as they transition their bricks and mortar contact centers to remote environments.

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