Adult learning – It’s time for your contact center to grow up

With customers expecting more, and the budgets for customer experience shrinking, smart brands need to be creative and strategic in their CX strategies. The ability to deploy effective, low-cost training to deliver CX excellence is becoming more critical than ever.

The purpose of this white paper is to examine learning virtualization and how it can drive success for your customer experience across call centers and the wider organization. Key elements to consider:

• Best practices in today’s adult learning models
• Finding the right authoring and delivery tools for success
• The human touch necessary for learner engagement
• The importance of lessons learned and how the marriage of learning objectives and metrics drives higher performance right out of the gate

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