The Truth About Response Times in Customer Care 3500+ Consumers Tell it Like it is
Response times are the number one frustration of consumers. 67% believe it’s reasonable to get a live person in voice calls in under 3 minutes, but the reality is that 54% say it takes 4 – 10+ minutes to get an agent. Learn more about the mismatched expectations or response times and ways in which your Brand can be there for customers.
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