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Panelists Discuss Best Practices and Insights from Work-at-Home Experts
Shifting to a Work-at-home Agent Model Quickly & Effectively
With coronavirus and the need for social distancing at the epicenter of the world today, CX leaders are scrambling to find alternative solutions to ensure contact centers remain open and operational for all customers. Many are considering moving their brick and mortar contact center operations to a virtual environment; however, the challenges they face are overwhelming.
Don’t go at it alone!
Arise Virtual Solutions invites you to an impactful on demand webinar featuring:
-Shellie Dow, Nintendo - VP of Operation Services Support, and Stores
-Judi Brenstein, Groupon - VP of Global Customer Operations
-Robert Padron, Arise Virtual Solutions Inc. - Chief Customer Officer
-Mike de la Cruz, Directly - CEO
-Matt Wheatley, 24-7 Intouch - Sr. VP of Customer Experience
-Moderated by Chad McDaniel, Execs in the Know - President
IN THIS WEBINAR Panelists discuss options, timelines and best practices to swiftly shift to an at-home agent strategy. session takeaways include:
- Timelines and considerations to launch an effective work-at-home strategy
- Ensuring consistent CX with a work-at-home strategy
- Best practices and insights from work-at-home experts
Now more than ever, it’s time for CX Leaders to unite, tackle these challenges side-by-side, and learn and share with each other.
We have also made available useful resources for you to utilize as you pivot your CX strategies.
-Remote Control: Best Practices in Implementing a Work-at-Home Contact Center Solution - White Paper
-Coronavirus: Will Today's Bricks and Mortar Contact Centers Become Extinct? - Brief
-Work-at-Home Model and Tips - Presentation
