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Webinars

From Triage to Strategy:
The Future of Customer Care Post Pandemic

watch our recent webinar and take A look at the biggest hurdles facing cx leaders
 And How to overcome them

now available on demand!

Our recent webinar, From Triage to Strategy, The Future of Customer Care Post-Pandemic, co-hosted with CCW Digital and featuring Intuit is now available as an On-Demand Webinar.  We were excited to learn from CCW Digital that it was the most highly attended webinar this year!

IF YOU MISSED THE LIVE EVENT, YOU CAN WATCH THE RECORDING NOW. 

You will also be able to download a copy of our most recent white paper. In it, you will learn:

  • Tactics to find immediate capacity while high-density contact centers are still closed
  • How to transition from a “lift-and-shift” triage to a stable remote care strategy
  • Strategies on building a care program that can thrive in a post-pandemic future

IN THIS WEBINAR Panelists discussed such vital topics as:

-Finding Immediate Capacity – Ways to quickly obtain, scale, and maintain quality support resources to save customers now.

-No Going Back – Why post-pandemic guidelines and regulations will transform customer care strategies for the long term.

-The Future of Care – How new strategies in distance learning, performance management and technology solutions will mitigate risk and deliver exceptional experiences for your customers going forward.

-Virtual Care – How innovations in virtual customer care are leveraging the gig-economy to improve performance management, learning and development, and security.

View the Recording Now!

Missed the live webinar? No worries! You can watch our on-demand version.

Fill out the form below and to access our webinar.

WATCH NOW!

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